Customer Experience Leadership Manager

Job OverviewWe are seeking a skilled leader to join our team as a Supervisor. As a key member of our leadership team, you will be responsible for leading a group of advocates and ensuring that they deliver exceptional customer experiences.ResponsibilitiesSupervise the daily activities of a team of front-line advocates, actively interacting with and providing...

As the Shoprite Group of Companies expands its services across brands, the Customer Contact Centre plays a key role in customer experience. The purpose of this role is to provide leadership and operational excellence in the evolution of our service delivery.The Customer Experience Manager manages all aspects of the Customer Contact Centre, including the...

Objectives• Responsible for all actions related to the customer experience strategy in the store with the aim of offering the best possible experience and service to the customer and to our employees too• Responsible for company projects in relation to customer experience as well as follow up all the customer experience KPIs in other to put actions in...

Logimeter is a cutting-edge SaaS company based in Cape Town, South Africa, dedicated to empowering car dealerships to boost their sales performance and revenues through innovative solutions.About the Job DescriptionWe are seeking an exceptional individual to fill the role of Head of Customer Success, responsible for spearheading customer satisfaction,...

About the RoleMCI is seeking a highly motivated and experienced Customer Experience Lead to join our team. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our collections team within the call center. Your role involves leading a team of collections agents, monitoring performance metrics, and implementing...

Supervisor Job DescriptionThis supervisor role is responsible for leading the front desk team, managing daily operations, and providing outstanding customer service. The ideal candidate will have excellent leadership and communication skills, a strong focus on customer satisfaction, and the ability to train and develop staff members.Main...

Preferred Skills:High flexibility and adaptability to different customers and situations.A high sense of urgency with demonstrated ability to work independently.An outstanding leadership style, with excellent interpersonal and communication skills.Ability to work a flexible schedule to meet the needs of the business.Experience with strategic sales planning,...

At Lead Generation Group, we're seeking a skilled Customer Support Leadership Position to lead our support team and drive exceptional service delivery. As a key member of our team, you'll be responsible for ensuring timely resolution of customer inquiries and escalations, optimizing support processes, and implementing best practices.The ideal candidate will...

Job Description:We are seeking a highly motivated and experienced Customer Experience Manager to join our team at ACB Consulting. As a key member of our retail operations, you will be responsible for driving customer experience initiatives across our stores, ensuring that every interaction with our customers is exceptional.Key Responsibilities:Develop and...

Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...

At Quicket, we're a dynamic group of individuals who value altruism, curiosity, pioneering, respect, and team spirit. We put our customers' needs first, striving to make experiences accessible and enjoyable for all.We're looking for an experienced leader to spearhead our Customer Success team, ensuring top-notch customer experiences and driving growth in the...

About the JobWe are seeking a highly skilled Customer Experience Director to lead our team in delivering exceptional customer experiences.In this role, you will bring your passion for leadership and coaching to motivate and inspire your team to achieve remarkable results.You will work closely with the team to address associate questions, issues, and customer...

@home is seeking a Customer Experience Manager to join our dynamic retail team.In this role, you'll be responsible for leading the development and implementation of strategies to enhance customer satisfaction, loyalty, and retention.About the RoleYou will play a critical role in creating a customer-centric culture within our stores, ensuring that every guest...

The Shoprite Group is seeking an experienced professional to drive customer experience in its Customer Contact Centre. As Shoprite Group Customer Experience Manager, you will provide managerial leadership and operational excellence, overseeing the customer-facing aspects of the centre.This role involves developing a high-performing Customer Services delivery...

Mukuru is seeking a seasoned professional to spearhead customer retention strategies, leveraging touchpoint journeys and improving efficiencies.This role reports directly to the CRM & Direct Marketing Manager, driving direct marketing campaigns across all channels. Key responsibilities include mapping out campaigns with cross-functional teams, managing the...

Job Title: Customer Experience ManagerWe are seeking an experienced professional to fill the role of Customer Experience Manager at Lead Generation Group.The successful candidate will play a critical role in managing client complaints and issues, ensuring a high level of customer satisfaction.Responsibilities:Manage and resolve escalated client complaints...

About the Role:As a Lead Customer Experience Specialist, you'll play a critical role in shaping the customer experience at Lead Generation Group. You'll lead and mentor our support team, driving them to deliver exceptional service and meet key performance indicators.You'll be responsible for optimizing support processes, implementing best practices, and...

About UsAirproductsAfrica is committed to providing exceptional customer service and support in the chemical, petrochemical, oil, and gas industries.We are seeking a highly skilled Customer Service Specialist to join our team at our Cape Town facility.The successful candidate will be responsible for receiving all customer orders for gas and equipment,...

Job Title: Customer Experience ManagerLead Generation Group is seeking an experienced Customer Experience Manager to join our team in Cape Town.This role will play a critical part in managing and resolving client complaints and issues, particularly with clients based in the UK and USA.Key Responsibilities:Manage and resolve escalated client complaints and...

About usAt OneDayOnly Offers (Pty) Ltd., we're dedicated to providing our customers with an unparalleled shopping experience. Our innovative approach to daily deals has made us the go-to destination for savvy shoppers, with over a million potential buyers getting our daily dose every 24 hours.We're a dynamic team of mega-skilled, self-motivated humans who...