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Manager of Customer Experience

2 weeks ago

Cape Town, Western Cape, South Africa OneDayOnly Offers (Pty) Ltd. Full time
About us

At OneDayOnly Offers (Pty) Ltd., we're dedicated to providing our customers with an unparalleled shopping experience. Our innovative approach to daily deals has made us the go-to destination for savvy shoppers, with over a million potential buyers getting our daily dose every 24 hours.

We're a dynamic team of mega-skilled, self-motivated humans who work together to bring sweet resolutions to the lives of South Africans, every day. Our commitment to excellence drives us to continuously improve our processes, innovate, and push boundaries.

About you

We're seeking a talented individual to join our customer service team as an Assistant Customer Service Manager. In this role, you'll work closely with the Head of Customer Service to oversee department operations, ensuring high standards of customer satisfaction and efficiency.

Your primary responsibility will be to drive process improvements, support team growth, and ensure the smooth running of daily operations in a metrics-driven environment. You'll also play a key role in fostering a positive team culture by motivating employees and addressing challenges proactively.

Key Responsibilities:Problem Solving & Innovation:
  • Identify and address customer pain points by proactively solving issues and preventing negative service trends.
  • Contribute to projects aimed at enhancing team performance and overall efficiency.
  • Assist in developing new strategies and initiatives to enhance customer satisfaction and improve the competitive position and profitability of OneDayOnly.
  • Leverage technology and systems to improve workflow and service delivery.