Senior Executive, Customer Success Strategist

3 weeks ago


Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time

About the Role


NielsenIQ is seeking a Senior Executive to join our Retail Intelligence team. As a key member of our team, you will contribute to the adoption and application of our Consumer solutions, supporting Consultants to profitably grow customer loyalty and drive sales.


Responsibilities



  • Interact with Retail Intelligence Teams and NielsenIQ Sales Teams to deliver Retail Intelligence insights and action-oriented solutions to clients.
  • Support Consultants in elaborating analysis and preparing presentations of insights.
  • Ensure Retail Intelligence insights and solutions are delivered to clients by being a Retail Intelligence expert with the ability to explain methodology behind key analytics.
  • Interact with client staff on basic and advanced Retail Intelligence client needs.
  • Collaborate with other NielsenIQ teams to provide holistic support to clients.
  • Demonstrate high standards of performance and promote a strong team environment.

Requirements



  • Statistics, Economics, or Marketing graduate with Honours or Master's level preferred.
  • Excellent analytical skills and ability to interpret sales and consumer data.
  • Client-facing and communication/presentation skills to deliver research results to stakeholders in a clear and consistent manner.
  • Ability to work independently and coordinate efforts with other associates within a virtual environment.
  • Organizational skills, including understanding of business priorities and ability to adapt to complex and changing organizations.
  • 1-3 years of experience in FMCG and client dynamics.
  • Full proficiency in PowerPoint and Excel.

About NielsenIQ


NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.



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