Senior Executive, Customer Success Expert

1 month ago


Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time

About the Role

We are seeking a Senior Executive, Customer Success to join our Retail Intelligence team at NielsenIQ. As a key member of our team, you will contribute to the adoption and application of NIQ Consumer solutions, supporting Consultants to profitably grow customer loyalty and drive sales.

Responsibilities

  • Interact with Retail Intelligence Teams and NielsenIQ Sales Teams to deliver Retail Intelligence insights and action-oriented solutions to clients.
  • Support Consultants in elaborating analysis and preparing presentations of insights.
  • Ensure Retail Intelligence insights and solutions are delivered to clients by being a Retail Intelligence expert with the ability to explain methodology behind key analytics.
  • Autonomously interact with client staff on basic and advanced Retail Intelligence client needs.
  • Collaborate with other NielsenIQ teams to provide holistic support to clients.
  • Demonstrate high standards of performance and promote a strong team environment.

Requirements

  • Statistics, Economics, or Marketing graduate with Honours or Master's level preferred.
  • Excellent analytical skills with the ability to interpret sales and consumer data.
  • Confidence and capability for data analysis and interest in dealing with data.
  • Client-facing and communication/presentation skills with the ability to deliver research results to stakeholders in a clear and consistent manner.
  • Ability to work independently and coordinate efforts with other associates within a virtual environment.
  • Organizational skills with understanding of business priorities and ability to adapt to complex and changing organizations.
  • 1-3 years of experience in FMCG and client dynamics.
  • Full proficiency in PowerPoint and Excel.

About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

We are an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Learn more about our commitment to diversity and inclusion by visiting our News Center.



  • Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time

    About the RoleNielsenIQ is seeking a Senior Executive to join our Retail Intelligence team. As a key member of our team, you will contribute to the adoption and application of our Consumer solutions, supporting Consultants to profitably grow customer loyalty and drive sales.ResponsibilitiesInteract with Retail Intelligence Teams and NielsenIQ Sales Teams to...


  • Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time

    Job OverviewNielsenIQ works with clients to provide insights and drive business growth.As a Senior Executive within the Retail Intelligence team, you will contribute to the adoption and application of NIQ Consumer solutions, supporting Consultants to profitably grow customer loyalty and drive sales.Responsibilities• Interact with Retail Intelligence Teams...


  • Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time

    About the RoleWe are seeking a skilled Customer Success Partner to join our team at NielsenIQ, a global leader in consumer intelligence. In this role, you will be responsible for maintaining and enhancing existing customer relationships, increasing Net Promoter Scores (NPS), and driving adoption of our innovative tools and capabilities.Your primary focus...


  • Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time

    Job OverviewNielsenIQ is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our client success team, you will be responsible for building and maintaining strong relationships with our clients in the FMCG industry.Key ResponsibilitiesDevelop and execute client success plans to drive business growth and customer...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Overview: As a seasoned professional, you will play a pivotal role in ensuring the effective operational delivery of managing complex customer complaints, meeting internal and client-led demands. Key Responsibilities: People Management: Foster a high-performing team by providing guidance, coaching, and mentoring. Managing Performance: Develop and...


  • Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time

    Job OverviewNielsenIQ is a leading global measurement and data analytics company, providing unparalleled insights into consumer behavior and market trends. We're seeking an experienced Customer Success Business Development Manager to join our team.About the RoleThe Customer Success Business Development Manager will be responsible for maintaining and...


  • Umhlanga, KwaZulu-Natal, South Africa Sportradar Full time

    Job Title: Senior Sales ExecutiveSportradar, a leading digital international sports business, is seeking an experienced commercial/sales executive to drive growth in our African continent's digital advertising sales.This role will be responsible for selling marketing solutions to our existing network of sports betting and casino operators, as well as other...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job OverviewWe are seeking an exceptional individual who shares our passion for delivering outstanding customer experiences. If you thrive in a dynamic environment, possess excellent communication skills, and have a proven track record in sales, we encourage you to apply for this exciting opportunity.ResponsibilitiesProvide personalized product information...


  • Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time

    Company OverviewNielsenIQ is a global measurement and data analytics company providing a complete and trusted view of consumers worldwide. We deliver accurate, actionable information and insights to help clients innovate and grow.

  • IT Support Specialist

    2 weeks ago


    Umhlanga, KwaZulu-Natal, South Africa BCXP Full time

    About the RoleAt BCXP, we are seeking a highly skilled and customer-focused IT Support Specialist to join our team. This is an exciting opportunity for an individual who is passionate about delivering exceptional service and resolving technical issues with expertise.Job SummaryThe successful candidate will be responsible for providing top-notch support to...


  • Umhlanga, KwaZulu-Natal, South Africa Liberty Standard Bank Group 2 Full time

    Job SummaryWe are seeking a skilled Senior Financial Services Specialist to join our team at Liberty Standard Bank Group 2. In this role, you will be responsible for providing expert financial advice to clients, developing personalized financial plans, and building strong relationships with them.About UsLiberty Standard Bank Group 2 is a leading financial...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Title: Insurance Claims Resolution SpecialistWe are seeking a skilled Insurance Claims Resolution Specialist to join our team at Customer Experience People SA Ltd. As a Claims Advisor, you will play a crucial role in providing exceptional customer service to our clients.Key Responsibilities:Engage with customers to understand and address their insurance...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    **Job Overview**We are seeking a skilled Claims Advisor to join our claims department. As a key point of contact for customers with insurance claims queries, you will play a vital role in providing fair and timely resolution to their concerns.Main Objectives:Understand and address customer queries in a professional and courteous mannerResponsible for lodging...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    **Job Overview**We are seeking an experienced Insurance Claims Case Manager to join our team at Customer Experience People SA Ltd. As a key member of our claims department, you will be responsible for handling customer inquiries and resolving claims in a timely and fair manner.Key Responsibilities:Engage with customers to understand their claims and provide...


  • Umhlanga, KwaZulu-Natal, South Africa Armstrong Appointments Full time

    Job SummaryA strategic sourcing expert with a proven track record of driving cost savings and improving vendor management is required to join Armstrong Appointments. The successful candidate will be responsible for developing and implementing procurement strategies that align with the company's goals and objectives.Key ResponsibilitiesDevelop and implement...


  • Umhlanga, KwaZulu-Natal, South Africa iKhokha Full time

    About iKhokhaiKhokha is a high-growth company that's expanding its customer base, and we're seeking exceptional sales professionals to join our team.


  • Umhlanga, KwaZulu-Natal, South Africa Liberty Standard Bank Group Full time

    Liberty Standard Bank Group seeks to hire a Senior Financial Services Consultant to join our dynamic corporate culture. About the RoleThis position offers a highly rewarding commission-based income, along with passive income flows and opportunities for long-term wealth growth.The successful candidate will have a defined career path, access to...


  • Umhlanga, KwaZulu-Natal, South Africa BET Software Full time

    Unlock Your Potential as a Senior Project Management Director at BET SoftwareAre you ready to take your career to the next level and lead the charge in project management? As a Senior Project Management Director at BET Software, you'll have the opportunity to drive our business projects forward with precision and excellence.About the Role:This pivotal...


  • Umhlanga, KwaZulu-Natal, South Africa Liberty Standard Bank Group 2 Full time

    About Liberty Standard Bank Group 2Liberty Standard Bank Group 2 is a reputable and well-established brand that values driven individuals with a previous sales track record.Job Description: Sales Solutions ExpertThe ideal candidate will be responsible for providing tailored solutions to clients based on their financial situation, utilizing their strong...


  • Umhlanga, KwaZulu-Natal, South Africa Liberty Standard Bank Group 2 Full time

    **Job Title:** Financial Adviser**Job Summary:Liberty Standard Bank Group 2 is seeking highly motivated and results-driven individuals to join our team as Financial Advisers. As a Financial Adviser, you will play a key role in providing expert financial solutions to our clients, helping them achieve their financial goals and objectives.**Key...