Customer Experience Specialist

2 weeks ago


Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time
Job Overview

We are seeking an exceptional individual who shares our passion for delivering outstanding customer experiences. If you thrive in a dynamic environment, possess excellent communication skills, and have a proven track record in sales, we encourage you to apply for this exciting opportunity.

Responsibilities
  • Provide personalized product information and benefits to customers
  • Conduct needs analysis to offer tailored solutions that meet clients' requirements
  • Foster strong relationships with customers to drive engagement and loyalty
  • Act as a brand ambassador, promoting the company's values and products
Requirements

To be successful in this role, you will need:

  • A Grade 12 or equivalent qualification
  • At least 12 months of experience in outbound or inbound sales (local or international)
  • Excellent customer service skills
  • Soft skills, including verbal communication, sales ability, and attention to detail
Preferred Qualifications
  • Advanced sales experience
Benefits

We offer a competitive remuneration package, including:

  • Medical Insurance
  • Tenure Bonuses
  • Group Life Cover
  • Attendance Bonus & KPI Bonus
  • Free Breakfast Monday

Our core values are at the heart of everything we do: Confidentiality, Reliability, and Genuineness. We seek individuals who embody these qualities and are passionate about delivering exceptional customer experiences.



  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Overview: As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers' cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department, you will be a key point of contact for customers with insurance and/or service-related complaints.Key...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Overview: As a seasoned professional, you will play a pivotal role in ensuring the effective operational delivery of managing complex customer complaints, meeting internal and client-led demands. Key Responsibilities: People Management: Foster a high-performing team by providing guidance, coaching, and mentoring. Managing Performance: Develop and...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job Title: Insurance Claims Resolution SpecialistWe are seeking a skilled Insurance Claims Resolution Specialist to join our team at Customer Experience People SA Ltd. As a Claims Advisor, you will play a crucial role in providing exceptional customer service to our clients.Key Responsibilities:Engage with customers to understand and address their insurance...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Job OverviewThe Policy Review Specialist will be responsible for managing referrals received into the Policy Analysis Team from various sources related to misrepresentation, non-disclosure, and potential indemnity concerns. This role requires working within agreed authority levels and Service Level Agreements (SLAs).Key ResponsibilitiesInvestigate cases of...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    **Job Overview**We are seeking a skilled Claims Advisor to join our claims department. As a key point of contact for customers with insurance claims queries, you will play a vital role in providing fair and timely resolution to their concerns.Main Objectives:Understand and address customer queries in a professional and courteous mannerResponsible for lodging...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    **Job Overview**We are seeking an experienced Insurance Claims Case Manager to join our team at Customer Experience People SA Ltd. As a key member of our claims department, you will be responsible for handling customer inquiries and resolving claims in a timely and fair manner.Key Responsibilities:Engage with customers to understand their claims and provide...

  • Collections Manager

    5 days ago


    Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    The position of Collections Manager at Customer Experience People SA Ltd offers a unique opportunity for a seasoned professional to lead the development and implementation of effective collections strategies. With a strong focus on driving business results, this role will play a critical part in shaping the company's approach to debt collection, ensuring...


  • Umhlanga, KwaZulu-Natal, South Africa Customer Experience People SA Ltd Full time

    Are you a seasoned sales professional looking for a new challenge? We are seeking a highly motivated and experienced Sales Team Leader to join our team at Customer Experience People SA Ltd.About the RoleAs a Sales Team Leader, you will be responsible for leading and mentoring a team of 15 advisers to achieve outstanding levels of quality, sales, and...


  • Umhlanga, KwaZulu-Natal, South Africa Talksure Full time

    About Talksure:We are an independent financial services provider based in Umhlanga, KZN, specializing in innovative customer engagement solutions.Our team of skilled sales specialists has a proven track record of producing exponential revenue growth for customers, maintaining long-term relationships, and creating a winning organizational culture.Job...


  • Umhlanga, KwaZulu-Natal, South Africa Recharger Pty Ltd Full time

    We are seeking a highly skilled Customer Support and Verification Specialist to join our team at Recharger Pty Ltd in Durban, KwaZulu Natal.About the RoleThis is an exciting opportunity for a customer-focused individual to provide exceptional support and verification services to our clients. The successful candidate will possess excellent interpersonal...


  • Umhlanga, KwaZulu-Natal, South Africa BGA Recruitment Full time

    Job Summary: BGA Recruitment is seeking a skilled German Language Customer Service Specialist to provide exceptional customer service to internal and external clients. The ideal candidate will possess excellent communication skills, fluency in German, and a strong understanding of customer service principles.Key Responsibilities: • Answer inbound and...

  • IT Support Specialist

    2 weeks ago


    Umhlanga, KwaZulu-Natal, South Africa BCXP Full time

    About the RoleAt BCXP, we are seeking a highly skilled and customer-focused IT Support Specialist to join our team. This is an exciting opportunity for an individual who is passionate about delivering exceptional service and resolving technical issues with expertise.Job SummaryThe successful candidate will be responsible for providing top-notch support to...


  • Umhlanga, KwaZulu-Natal, South Africa iKhokha Full time

    Quality Assurance SpecialistAt iKhokha, we're seeking a skilled Quality Assurance Specialist to drive quality and efficiency in our Inbound Sales Team. As a Quality Assurance Specialist, you'll be responsible for monitoring and auditing calls to ensure that client interactions and sales approaches align with company standards, excellent sales practices, and...


  • Umhlanga, KwaZulu-Natal, South Africa Intercon Recruitment Full time

    Job Title: Automotive Warranty SpecialistJob Summary:We are seeking a highly skilled Automotive Warranty Specialist to join our team at Intercon Recruitment. The ideal candidate will have previous experience in a dealership warranty environment and possess excellent communication skills.Key Responsibilities:Process warranty claims efficiently and...


  • Umhlanga, KwaZulu-Natal, South Africa iKhokha Full time

    Quality Assurance Specialist Job DescriptioniKhokha is seeking a Quality Assurance Specialist to join our Retentions team. As a Quality Assurance Specialist, you will be responsible for ensuring that our customer service teams deliver top-notch service and meet industry regulations.Key Responsibilities:Perform call monitoring on calls within the Support,...

  • Forex Specialist

    4 weeks ago


    Umhlanga, KwaZulu-Natal, South Africa Bidvest Bank Full time

    Job Title:Forex SpecialistJob Summary:Bidvest Bank is seeking a skilled Forex Specialist to join our team. The successful candidate will be responsible for generating revenue by sourcing new clients and proactively managing accounts to maximize profitability.Key Responsibilities:Plan, initiate, and drive sales to achieve elite revenue targetsAcquire and...


  • Umhlanga, KwaZulu-Natal, South Africa Gap Consulting Full time

    Job Title: Mechanical Design SpecialistJob Summary: We are seeking a highly skilled Mechanical Design Specialist to join our team at Gap Consulting. The ideal candidate will have a strong background in mechanical design and a minimum of 5 years of experience in the commercial vehicle industry.Key Responsibilities:Design and develop mechanical systems for...

  • SHEQ Specialist

    1 month ago


    Umhlanga, KwaZulu-Natal, South Africa Azelis Full time

    SHEQ Specialist Job DescriptionAt Azelis, we are seeking a highly skilled SHEQ Specialist to join our team. As a key member of our organization, you will play a crucial role in ensuring the highest standards of quality, safety, and environmental responsibility.Key Responsibilities:Support the SHEQ Manager in implementing quality management systems and...


  • Umhlanga, KwaZulu-Natal, South Africa Dis-Chem Pharmacies Full time

    Job Title: Pharmacist - Retail ExperienceDis-Chem Pharmacies is seeking a skilled pharmacist to join our team. The successful candidate will be responsible for providing exceptional patient care and medication management services to our customers.Key Responsibilities:Evaluate patients' medicine-related needs and provide suitable medication...


  • Umhlanga, KwaZulu-Natal, South Africa Ultra Personnel Full time

    Job OverviewWe are seeking a highly skilled Freight Trade Specialist to join our team at Ultra Personnel.This role involves managing road freight for imports and exports, including all necessary documentation.The ideal candidate will have a strong background in logistics, excellent communication skills, and the ability to work effectively in a fast-paced...