Claims Resolution Specialist
4 weeks ago
**Job Overview**
We are seeking a skilled Claims Advisor to join our claims department. As a key point of contact for customers with insurance claims queries, you will play a vital role in providing fair and timely resolution to their concerns.
Main Objectives:
- Understand and address customer queries in a professional and courteous manner
- Responsible for lodging claims, updating details, and making adjustments or cancellations as required
- Ensuring customer complaints are resolved in a timely and satisfactory manner
Key Responsibilities:
- Providing exceptional customer service and ensuring customer interests come first
- Handling customer enquiries via email and telephonically, answering queries and resolving issues
- Identifying and resolving potential issues before they arise, escalating complex matters as required
Requirements:
- National Senior Certificate (Grade 12)
- Clear Credit and Criminal record
- 1-2 years experience in Insurance Claims (Local or International)
- Proven experience in the insurance space and a proven track record of high performance
Skills and Qualities:
- Excellent command of English, both written and verbal
- Strong analytical and numeric skills
- Computer literate
- Ability to work in a fast-paced environment and prioritize tasks effectively
About Us:
We are a dynamic and customer-focused organization, passionate about delivering world-class customer service to our international clients. Our team is driven by a commitment to excellence and a desire to make a real difference in the lives of our customers.
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