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Customer Success Consultant: Manager

1 month ago

Umhlanga, KwaZulu-Natal, South Africa NielsenIQ Full time
About the Role

We are seeking a highly skilled Customer Success Consultant: Manager to join our team at NielsenIQ. As a key member of our customer success team, you will be responsible for maintaining and enhancing existing customer relationships, increasing Net Promoter Score (NPS), and driving adoption of NielsenIQ tools and capabilities.

Key Responsibilities
  • Earning Client Trust and Building Relationships: Serve as the relationship owner within Customer Success to manage client relationships and execute critical communications. Build a network of effective and meaningful relationships at all levels to maximize business opportunities.
  • Understanding Client Needs: Lead the Joint Business Plan process and be accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan.
  • People Management: Establish high standards of performance and hold associates firmly accountable for meeting with those standards. Provide support, recognition, and feedback to assist associates towards achieving the performance expectations and standards.
Requirements
  • Extensive experience of analyzing data in an FMCG environment.
  • Strong planning and servicing skills.
  • Experience of working with clients to solve business issues.
  • Excellent communication, presentation, and interpersonal skills.
  • Demonstration of how to design solutions to answer client business issues.
  • A consultative style of working.
  • A proven track record of delivering success through others.
  • Ability to build strong networks and relationships, internally and with clients.
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.