ServiceNow Specialist
4 weeks ago
We are seeking a skilled ServiceNow Specialist to join our team at Nedbank. The successful candidate will be responsible for delivering on production/service delivery objectives, customizing, and maintaining the Enterprise Service Management tool.
Key Responsibilities:- Assist with the management and maintenance of the ServiceNow platform, ensuring its stability, performance, and availability.
- Configure and customize ServiceNow business services, including workflows, forms, and more to meet business requirements.
- Support and maintain integrations between ServiceNow and other enterprise systems.
- Provide business support and training to ServiceNow users, addressing any issues or questions.
- Identify opportunities for process improvements and implement best practices within the ServiceNow platform.
- Research and understand product roadmaps, creating and maintaining detailed documentation of configurations, customizations, and processes.
- Minimum of 2-3 years of experience working with ServiceNow, including administration, configuration.
- IT Diploma or Bachelor's degree in computer science, Information Technology, or a related field.
- Experience with ServiceNow WSD, ITSM, and other modules.
- Knowledge of Agile/Scrum methodologies.
- Proficiency in JavaScript, HTML, CSS, and other web technologies.
- Experience with REST/SOAP APIs and integration tools.
- Strong understanding of ServiceNow processes and best practices.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Please contact the Nedbank Recruiting Team for more information.
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