ServiceNow Specialist

1 month ago


Johannesburg, Gauteng, South Africa Nedbank Full time
Job Title: ServiceNow Specialist

We are seeking a skilled ServiceNow Specialist to join our team at Nedbank. The successful candidate will be responsible for delivering on production/service delivery objectives, customizing, and maintaining the Enterprise Service Management tool, ensuring its availability and scalability in line with our strategy.

Key Responsibilities:
  • Platform Administration: Assist with the management and maintenance of the ServiceNow platform, ensuring its stability, performance, and availability.
  • Configuration & Customization: Configure and customize ServiceNow business services, including workflows, forms, and more to meet business requirements.
  • Integration: Support and maintain integrations between ServiceNow and other enterprise systems.
  • User Support: Provide business support and training to ServiceNow users, addressing any issues or questions.
  • Process Improvement: Identify opportunities for process improvements and implement best practices within the ServiceNow platform.
  • Documentation: Research and understand product roadmaps. Create and maintain detailed documentation of configurations, customizations, and processes.
  • Compliance: Keep abreast of legislation and other industry changes that impact the role. Ensure compliance with IT governance and security policies, procedures, and standards.
Requirements:
  • Minimum of 2-3 years of experience working with ServiceNow, including administration, configuration.
  • IT Diploma or Bachelor's degree in computer science, Information Technology, or a related field.
  • Experience with ServiceNow WSD, ITSM, and other modules.
  • Knowledge of Agile/Scrum methodologies.
Technical / Professional Knowledge:
  • Proficiency in JavaScript, HTML, CSS, and other web technologies.
  • Experience with REST/SOAP APIs and integration tools.
  • Strong understanding of ServiceNow processes and best practices.
Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

Please contact the Nedbank Recruiting Team for more information.


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