Principal Specialist: Ams Service Level Performance

6 months ago

Johannesburg, South Africa NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Principal Specialist transforms data into insights that drive business value using data analytics, data visualization and data modeling techniques and technologies. They turn data into critical information and knowledge that can be used to make sound business decisions.

"Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers. Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge. Creates specifications for reports and analysis based on business needs and required or available data elements. May provide consultation to users and lead cross-functional teams to address business issues. May directly produce datasets and reports for analysis using system reporting tools. May be internal operations-focused or external client-focused, working in conjunction with Professional Services and outsourcing functions."

This role will focus on data and insights for the AMS (Applications Managed Services) function in I&T, enabling leadership to determine The trends and SLA’s and management reporting surrounding the AMS function.

**Working at NTT**

**Key Roles and Responsibilities**:

- Analyzes complex business problems and issues using data from internal and external sources to provide insight to decisionmakers.
- Identifies and interprets trends and patterns in relevant datasets to locate influences.
- Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge.
- Creates specifications for reports and analysis based on business needs and required or available data elements.
- Define, develop, enhance and track metrics and dashboard requirements to deliver results and provide insight and recommendations on trends.
- Uses advanced data analysis and tools to ensure analytics are valid, meaningful, and provide actionable and comprehensive insights.
- Support the team to help them answer strategic questions, make insightful data driven business decisions and properly design new initiatives.
- Provide technical advice, consultation and knowledge to others within the relevant teams.
- Provide support to address and resolve business issues.
- Create relevant reports and present on trends
- Analyse data across various platforms, including social media and present trends and patterns.

**Knowledge, Skills and Attributes**:

- Strong analytical, problem solving and communication skills
- Strong ServiceNow and Power BI skills
- Detail oriented
- Ability to work independently
- Ability to collaborate across multiple teams and build sound working relationships
- Excellent listening, communication, interpersonal and presentation skills
- Understanding of current data protection and privacy laws
- Subject matter expertise in data modelling

**Academic Qualifications and Certifications**:

- Relevant Bachelor’s degree
- Relevant certifications

**Required Experience**:

- Strong experience working in an analytics capacity
- Good experience working with data collection tools and software
- Experience working with social media platforms such as LinkedIn, Facebook, etc
- Experience producing Excel-based reporting

**What will make you a good fit for the role?**

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be pr

  • Principal Specialist: Ams Service Design

    6 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Principal Specialist: Ams Digitial Experience

    6 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Ams Operations Manager

    7 months ago

    Johannesburg, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Principal Specialist in Power Performance

    4 months ago

    Johannesburg, South Africa TalentCru Full time

    We are seeking an experienced Principal Specialist in Power Performance for a 12 month contract to manage our TowerCo Energy Management System (EMS) from end to end. This includes site power acquisition, generation, storage, and all related solution requirements. In this role, you will lead and implement Power-as-a-Service (PaaS) energy performance...

  • Principal Financial Accounting Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Title: Principal Financial Accounting Specialist">About Us: At Network Recruitment, we are dedicated to providing top talent to our clients in the property sector. Our commitment to excellence and customer satisfaction has earned us a reputation as a leading recruitment agency.Salary: An attractive salary of $150,000 per annum, commensurate with...

  • High-Level Energy Solutions Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job OverviewWe are seeking a highly skilled High-Level Energy Solutions Specialist to join our team at Level-Up.Key Responsibilities:Provide advanced technical support for energy management, generation, and storage solutions across various industries.Troubleshoot and resolve complex technical issues escalated from Tier 1 and Tier 2 support teams, ensuring...

  • SAP Mm Specialist

    6 months ago

    Johannesburg, South Africa LSA Recruit Full time

    **LSA Recruit****: Contract Johannesburg, South Africa Posted 4 months ago Position Name**:SAP MM Specialist (WM & AMS)** Job type**: Contract** Work Location**:Johannesburg - Currently remote, Hybrid later.** **Roles & Responsibilities**: - We are looking for a SAP MM Specialist with 10-15 years of experience having good knowledge of given skills -...

  • Legal Director

    6 months ago

    Johannesburg, South Africa Sage Full time

    About our Legal Director - AME role: In this role, you will lead our AME Legal Team, overseeing the management of regional legal risk, ensuring compliance with relevant laws, and offering practical business-focused solutions to legal challenges. You will be responsible for managing and advising on a range of legal matters affecting our business operations...

  • Senior Director: Internal Ams Tier 2 Operations

    6 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Principal Specialist Power Performance Agent

    6 months ago

    Johannesburg, South Africa Adcorp Holdings Full time

    We are excited to announce that our client in the telecommunication industry is looking for a Principal Specialist Power Performance Agent. Someone who will be involved in the end-to-end management of the Remote Management System (RMS), including site power supply, site power generation, electricity storage and all related solution requirements. **12-month...

  • Customer Service Principal

    3 weeks ago

    Johannesburg, South Africa Nestle Full time

    Job title : Customer Service PrincipalJob Location : Gauteng, JohannesburgDeadline : December 04, 2024Quick Recommended Links Jobs by Location Job by industries A day in the life of a Customer Service Principal: Demand Capture: capture, complete and resolve all demand capture failures within defined service level agreement. Order Filter: contact relevant...

  • Principal Mechanical Automation Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Business Recruitment Services Full time

    About Business Recruitment ServicesWe are a leading recruitment agency specializing in the placement of skilled professionals in the food processing industry. Our team is dedicated to connecting talented engineers with exciting opportunities.Salary and BenefitsThe salary for this role is approximately $80,000 - $100,000 per annum, depending on experience. In...

  • Principal Environmental Specialist

    4 weeks ago

    Johannesburg, South Africa MSP Staffing LTD Full time

    We are seeking a highly experienced Environmental and Social Impact Assessment (ESIA) Specialist to join our client in Johannesburg. As the Principal Environmental Specialist you will play a crucial role in leading and managing complex ESIA projects, ensuring compliance with international standards and local regulations. Qualifications and Experience: · BSc...

  • Sales & Product Specialist

    6 months ago

    Johannesburg, South Africa Performance Brands Full time

    An exciting opportunity has become available at Performance Brands for an enthusiastic and driven sales and product specialist in the Gauteng, working with iconic outdoor apparel and equipment brands. **PERSONALITY TRAITS** - Enthusiasm for and an interest in the outdoors and related sports - Ability to meet targets under pressure - A high degree of...

  • Principal Instrumentation Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa MECS Ltd Full time

    Job Title : Principal Instrumentation SpecialistWe are seeking an experienced Principal Instrumentation Specialist to join our team at MECS Ltd.About the Role:The successful candidate will be responsible for designing, preparing, and approving all instrumentation work, project-specific standards, and job notes. Ensuring engineering activities comply with...

  • Principal Investment Consultant

    6 months ago

    Johannesburg, South Africa Adcorp Holdings Full time

    **Synopsis** Are you ready to take your career to the next level? We are seeking an experienced and dynamic **Principal Investment Consultant** to join our elite investment consulting team. In this role, you'll leverage your deep knowledge of best practices to provide top-tier investment consulting services to our diverse range of institutional clients. Your...

  • Sales & Product Specialist (Team Sports)

    6 months ago

    Johannesburg, South Africa Performance Brands Full time

    An exciting opportunity has become available at Performance Brands for an enthusiastic and driven sales and product specialist in the Gauteng, working with iconic team sport brands. **PERSONALITY TRAITS** - Enthusiasm for and an interest in team sports - Ability to meet targets under pressure - A high degree of numeracy - Analytical, detailed, and strategic...

  • Principal Instrumentation Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa MECS Africa Full time

    We are seeking a highly skilled Principal Instrumentation Specialist to join our team at MECS Africa. The successful candidate will have a minimum of 8 years experience in instrumentation and will be responsible for designing, preparing, and approving all instrumentation work.About the RoleThis is a senior role that requires a high level of expertise and...

  • Principal Administrative Officer

    3 months ago

    Johannesburg, South Africa AUDA-NEPAD Full time

    The African Union Development Agency invites applicants who are citizens of African Union Member States for the post of **Principal Administrative Officer.** Under the supervision of the Director of Operations. The Principal Administrative Officer shall be responsible for all matters relating to the delivery of administrative services that ensure a...

  • Principal User Interface Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

    We are seeking an exceptional Principal User Interface Specialist to spearhead the creation of innovative, user-centric digital products. Salary Range:$120,000 - $180,000 per annumJob Description:In this pivotal role, you will be responsible for crafting intuitive and visually appealing user experiences that meet our customers' needs.Main Responsibilities: