Airport Customer Service Representative

2 months ago


Johannesburg, Gauteng, South Africa Maneshez solutions services Full time

We are seeking a skilled Customer Service Agent to join our team at Maneshez Solutions Services. As an Airport Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders and modifications, and escalating issues across various communication channels.

Key Responsibilities:

  • Providing exceptional customer service and support to ensure customer satisfaction.
  • Responding promptly to customer inquiries and resolving complaints in a professional and empathetic manner.
  • Communicating effectively with customers through various channels, including phone, email, and in-person interactions.
  • Processing orders, forms, applications, and requests in a timely and accurate manner.
  • Maintaining accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborating with colleagues to ensure seamless customer service and support.
  • Providing feedback on the efficiency of the customer service process to drive continuous improvement.


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