Airport Services Supervisor

1 month ago


Johannesburg, Gauteng, South Africa Emirates Full time

Job Summary


Emirates is seeking an experienced Airport Services Supervisor to ensure the efficient and professional operation of airport services.



Key Responsibilities


  • Ensure that all airport services are delivered in a timely and efficient manner, meeting Emirates' high standards.
  • Supervise and coordinate with internal and external agencies, such as handling agents and service providers, to ensure seamless operations.
  • Monitor and analyze operational problems, such as overbookings and adverse weather, and take proactive measures to minimize disruptions to customers.
  • Ensure that all post-flight activities are completed correctly, protecting company revenue and facilitating the handling of customers and dead load at all stations and destinations.
  • Respond to customer queries, complaints, and claims in an efficient and timely manner, restoring passenger confidence.
  • Support and coach airport services agents to ensure they are fully briefed on operational requirements and provide excellent customer service levels.
  • Assist in conducting staff performance reviews and support the performance management process.
  • Carry out credit card verification and travel document checks diligently.
  • Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations to ensure service standards are met and maintained.

    Requirements

Minimum Grade 12 or equivalent. Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations. A minimum of 4 years' airline industry experience is required, with a working knowledge of Reservations / Fares and Ticketing, Departure Control Systems, Baggage Tracing, and claims handling. Fluent in spoken and written English and local language. Advanced skills in Customer Service Delivery.



Emirates offers a competitive remuneration package, discounts on flights and hotel stays, and a dynamic work environment that supports personal and professional growth.



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