Transformation Change and Delivery Specialist

4 days ago


Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time
Job Overview:

Huntswood is seeking a highly skilled professional to manage the end-to-end change gateway process, ensuring timely delivery of change projects and mobilising resources into the contact centre. This role requires strong change management skills, attention to detail, and the ability to engage stakeholders effectively.

The Operation Change Delivery Manager will be responsible for managing key milestones, determining critical path dependencies, and maintaining the central Change Gateway Process. They will also collaborate with other teams to ensure timely and accurate change communications and learning are provided to impacted Operational teams.

  • End to end management of Operational Change ensuring required standards are met to deliver high quality outcomes.
  • Determine critical path milestones to support prioritisation of change requests.
  • Engage with key stakeholders across Operational and Support functions, leading regular change management meetings both face to face and virtually.

Key Responsibilities:

  • Maintain and monitor all key milestones are achieved through the central Change Gateway Process, highlighting and mitigating risks which could impact change process compliance and delivery.
  • Deliver weekly updates on progress of site-based change plans, providing regular insight of in-flight initiatives, and those in the pipeline.
  • Collaborate with other Change Delivery Managers, the Communication Team, and Training Teams to ensure timely and accurate change communications and learning are provided to the relevant Operational teams impacted.


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