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Operational Transformation Lead

2 weeks ago

Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time
Job Overview:

Huntswood is looking for a transformation specialist to drive change initiatives, ensuring seamless mobilization in a fast-paced contact centre environment.

The role involves overseeing the end-to-end change gateway process, engaging stakeholders effectively, and leveraging the HW Change Gateway governance process for operational change activities.

This includes identifying and mitigating risks, managing dependencies, and ensuring timely delivery of projects.

The ideal candidate will possess exceptional change management skills, leadership abilities, and technical expertise to guide stakeholders through each stage of the change gateway governance processes.

Key Responsibilities:

  • Designing and implementing effective change management strategies to achieve high-quality outcomes.
  • Developing and maintaining project plans, including critical path milestones and dependency management.
  • Leading regular change management meetings with key stakeholders across operational and support functions.
  • Identifying and mitigating risks that could impact change process compliance and delivery.

Requirements:

  • Proven experience in change management delivery and governance processes.
  • Advanced knowledge of project plan creation, milestone tracking, and dependencies.
  • Matric qualification.

Technical Skills:

  • Proficient in MS applications: Excel, PowerPoint, Outlook, and Teams.