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Gateway Delivery Professional

1 week ago

Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time
Job Description:

Huntswood is seeking a change expert to lead transformation initiatives, driving business growth and excellence in a fast-paced contact centre environment.

The role involves developing and implementing effective change management strategies, ensuring seamless mobilization and timely delivery of projects.

This includes stakeholder engagement, risk management, and dependency analysis, all while adhering to the HW Change Gateway governance process.

The ideal candidate will possess exceptional leadership abilities, technical expertise, and change management skills to guide stakeholders through each stage of the change gateway governance processes.

Key Responsibilities:

  • Developing and implementing effective change management strategies to achieve business objectives.
  • Leading regular change management meetings with key stakeholders across operational and support functions.
  • Managing risks and dependencies to ensure timely delivery of projects.
  • Collaborating with cross-functional teams to drive business growth and excellence.

Requirements:

  • Proven experience in change management delivery and governance processes.
  • Advanced knowledge of project plan creation, milestone tracking, and dependencies.
  • Matric qualification.

Core Competencies:

  • Ability to engage actively in networking activities and adapt to feedback quickly.
  • Capability to develop and execute change management strategies.
  • Commitment to continuous improvement and development.
  • Strong organizational and communication skills.
  • Able to think pragmatically and propose solutions to problems.