Change Manager Specialist

6 days ago


Umhlanga, KwaZulu-Natal, South Africa Huntswood Full time
Job Overview:

Huntswood seeks a skilled professional to spearhead change initiatives, ensuring the timely delivery of projects and mobilization in a fast-paced contact centre environment.

The role involves managing the end-to-end change gateway process, engaging stakeholders effectively, and utilizing the HW Change Gateway governance process for operational change activities.

This includes impact assessment, user acceptance testing, post-implementation review, risk management, and escalation procedures.

The ideal candidate will possess high attention to detail, change management skills, and leadership abilities to guide stakeholders through each stage of the change gateway governance processes.

Key Responsibilities:

  • End-to-end management of operational change, ensuring high-quality outcomes and adherence to standards.
  • Determining critical path milestones to prioritize change requests.
  • Engaging with key stakeholders across operational and support functions, leading regular change management meetings.
  • Maintaining and monitoring key milestones, highlighting and mitigating risks that could impact change process compliance and delivery.

Requirements:

  • Experience in change management delivery and awareness of governance processes.
  • Knowledge of project plan creation, milestone tracking, and dependencies.
  • Matric qualification.

Core Competencies:

  • Ability to engage actively in networking activities and adapt to feedback quickly.
  • Capability to develop and execute change management strategies.
  • Commitment to continuous improvement and development.
  • Strong organizational and communication skills.
  • Able to think pragmatically and propose solutions to problems.
Technical Requirements:
  • Proficient in MS applications: Excel, PowerPoint, Outlook, and Teams.


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