Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Relations Agent to join our team at Talent Evolution. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Customer Enquiries: Respond to customer enquiries in a timely and professional manner, providing accurate and helpful information to resolve their queries.
- Registration and CRM: Manage customer registrations and CRM logging system, ensuring accurate and up-to-date information.
- Product and General Information: Provide customers with product and general information, including availability, pricing, and special offers.
- Assistance and Support: Assist customers with online enquiries, including products, specials, and availability.
- Record Keeping: Maintain accurate records of customer interactions, including phone calls, emails, and correspondence.
- Teamwork: Collaborate with the sales and CRM teams to achieve common objectives and provide exceptional customer service.
- Qualifications: Grade 12 qualification is a prerequisite for this role.
- Experience: Any relevant customer service experience will be an advantage, as will supervisor experience.
- Skills: Excellent interpersonal skills, written and oral communication skills, and the ability to work with different personalities.
- Computer Skills: Proficient in office administrative packages, including MS Office.
- Other: Ability to work under pressure, multitask, and communicate effectively over the phone.
Please note that if you do not receive a response within 10 working days, we regret that your application will be considered unsuccessful.
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Customer Service Representative
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