Customer Service Representative

2 months ago


Centurion, Gauteng, South Africa Talent Evolution Full time
Job Title: Customer Relations Agent

We are seeking a highly skilled and experienced Customer Relations Agent to join our team at Talent Evolution. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Enquiries: Respond to customer enquiries in a timely and professional manner, providing accurate and helpful information to resolve their queries.
  • Registration and CRM: Manage customer registrations and CRM logging system, ensuring accurate and up-to-date information.
  • Product and General Information: Provide customers with product and general information, including availability, pricing, and special offers.
  • Assistance and Support: Assist customers with online enquiries, including products, specials, and availability.
  • Record Keeping: Maintain accurate records of customer interactions, including phone calls, emails, and correspondence.
  • Teamwork: Collaborate with the sales and CRM teams to achieve common objectives and provide exceptional customer service.
Requirements:
  • Qualifications: Grade 12 qualification is a prerequisite for this role.
  • Experience: Any relevant customer service experience will be an advantage, as will supervisor experience.
  • Skills: Excellent interpersonal skills, written and oral communication skills, and the ability to work with different personalities.
  • Computer Skills: Proficient in office administrative packages, including MS Office.
  • Other: Ability to work under pressure, multitask, and communicate effectively over the phone.

Please note that if you do not receive a response within 10 working days, we regret that your application will be considered unsuccessful.



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