Customer Service Representative

2 months ago


Centurion, Gauteng, South Africa Talent Evolution (Pty) Ltd Full time
Customer Relations Agent

We are seeking a highly skilled Customer Relations Agent to join our team at Talent Evolution (Pty) Ltd. As a key member of our client's team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Handle customer inquiries and provide feedback and solutions to resolve issues.
  • Deal with registration-related enquiries, CRM logging system, and telephonic enquiries.
  • Provide product and general information to customers.
  • Assist with online enquiries and obtain information from relevant departments to resolve customer issues.
  • Log all customer enquiries received internally and externally.
  • Work after hours and weekends when necessary.
  • Perform typing and filing tasks.
  • Assist with reception duties when needed.
  • Collaborate with Sales and CRM teams to achieve common objectives.
Requirements:
  • Grade 12 qualification is a prerequisite.
  • Relevant customer service experience is an advantage.
  • Supervisor experience is an advantage.
  • Excellent interpersonal and communication skills in English and Afrikaans.
  • Ability to work with different personalities and manage conflicts effectively.
  • Professional phone presence and ability to multitask.
  • Excellent organisational skills and a professional work approach.
  • Valid driver's license.

Please note that if you do not receive a response within 10 working days, your application will be considered unsuccessful.



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