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Service Desk Specialist

2 months ago

Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time

Job Summary:

We are seeking a highly skilled Service Desk Specialist to join our team at Liham Consulting Pty (Ltd). As a key member of our IT department, you will be responsible for providing exceptional technical support and troubleshooting services to our clients.

Key Responsibilities:

  • Respond to service requests and incidents in a timely and efficient manner.
  • Provide first-line technical support and troubleshooting for hardware, software, and network-related issues.
  • Assist users with password resets, account unlocks, and basic application support.
  • Accurately log and track all incidents and service requests in our ticketing system.
  • Follow up with clients to ensure issues are resolved and service levels are maintained.
  • Monitor and manage service desk queues, ensuring that all tickets are managed within established SLAs.
  • Communicate effectively with clients and internal teams to keep them informed of ticket status and progress.
  • Install and configure software and hardware.
  • Perform basic network troubleshooting and diagnostics.
  • Assist with user onboarding and offboarding processes, including setting up accounts and workstations.
  • Identify recurring issues and suggest improvements to processes and systems.

Requirements:

  • Must have a Matric - Senior Certificate.
  • Must have a minimum of 2-3 years of experience in a similar role.
  • Must have experience with service desk ticketing systems and remote support tools.
  • Must have CompTIA A+ and CompTIA N+ certificates.
  • Must have an ITIL Foundation Certificate.
  • Must be Microsoft Certified: Modern Desktop Administrator Associate.
  • Must be Microsoft Certified: Azure Fundamentals.