Luxury Operations Manager
3 weeks ago
This is an exciting opportunity to play a pivotal role in ensuring the operational success of some of the most exclusive properties in the region. As a Luxury Operations Manager, you will be responsible for overseeing daily operations across multiple 5-star properties.
Key Responsibilities:- Operational Coordination: Coordinate and oversee daily operations across multiple 5-star properties, ensuring consistency and excellence in service delivery.
- Collaboration with Property Managers: Collaborate with property managers to ensure all departments, including field guiding, housekeeping, maintenance, and guest services, meet operational standards.
- Staff Support and Development: Provide support and mentorship to field guides, ensuring top-quality guest experiences and compliance with safety protocols.
- Performance Monitoring: Monitor operational performance, identify areas for improvement, and implement effective solutions.
- Compliance and Quality Assurance: Conduct regular inspections and audits to ensure adherence to company policies and 5-star standards.
- Training and Development: Oversee staff training and development, fostering a culture of professionalism and continuous improvement.
- Liaison with Suppliers: Liaise with suppliers and service providers to ensure seamless operations.
- Guest Feedback and Resolution: Handle guest feedback, complaints, and special requests across properties.
- Financial Management: Assist with budgeting, resource allocation, and cost control to ensure financial efficiency.
- A Relevant Qualification in hospitality management, wildlife conservation, or a related field.
- Proven Experience in field guiding, with a minimum of FGASA Level 1 certification (higher levels preferred).
- A minimum of 3-5 years of operational coordination or management experience within luxury or 5-star establishments.
- Strong Leadership and Organizational Skills, with the ability to manage multiple teams and properties effectively.
- Exceptional Communication and Problem-Solving Abilities.
- Residency Requirement: Must reside near Ballito or be willing to relocate to the area.
- Contactable References from previous employers.
R800,000 - R1,200,000 per annum, depending on experience and qualifications.
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