Luxury Operations Manager

3 weeks ago


Dolphin Coast, South Africa Bright Search Recruitment (Pty) Ltd Full time

This is an exciting opportunity to play a pivotal role in ensuring the operational success of some of the most exclusive properties in the region. As a Luxury Operations Manager, you will be responsible for overseeing daily operations across multiple 5-star properties.

Key Responsibilities:
  • Operational Coordination: Coordinate and oversee daily operations across multiple 5-star properties, ensuring consistency and excellence in service delivery.
  • Collaboration with Property Managers: Collaborate with property managers to ensure all departments, including field guiding, housekeeping, maintenance, and guest services, meet operational standards.
  • Staff Support and Development: Provide support and mentorship to field guides, ensuring top-quality guest experiences and compliance with safety protocols.
  • Performance Monitoring: Monitor operational performance, identify areas for improvement, and implement effective solutions.
  • Compliance and Quality Assurance: Conduct regular inspections and audits to ensure adherence to company policies and 5-star standards.
  • Training and Development: Oversee staff training and development, fostering a culture of professionalism and continuous improvement.
  • Liaison with Suppliers: Liaise with suppliers and service providers to ensure seamless operations.
  • Guest Feedback and Resolution: Handle guest feedback, complaints, and special requests across properties.
  • Financial Management: Assist with budgeting, resource allocation, and cost control to ensure financial efficiency.
Requirements:
  • A Relevant Qualification in hospitality management, wildlife conservation, or a related field.
  • Proven Experience in field guiding, with a minimum of FGASA Level 1 certification (higher levels preferred).
  • A minimum of 3-5 years of operational coordination or management experience within luxury or 5-star establishments.
  • Strong Leadership and Organizational Skills, with the ability to manage multiple teams and properties effectively.
  • Exceptional Communication and Problem-Solving Abilities.
  • Residency Requirement: Must reside near Ballito or be willing to relocate to the area.
  • Contactable References from previous employers.
Estimated Salary:

R800,000 - R1,200,000 per annum, depending on experience and qualifications.



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