Service Operations Manager

2 weeks ago


Dolphin Coast, South Africa Sydsen Full time
Service Operations Manager

We are seeking an experienced Service Operations Manager to join our team at Sydsen in Ballito, KwaZulu-Natal. This is a highly demanding role that requires a motivated individual with exceptional leadership skills and a passion for delivering exceptional customer service.

Job Overview:
The successful candidate will be responsible for leading a team of technicians and service advisors to provide top-notch automotive services. The role involves cultivating a positive work environment, ensuring high-quality vehicle maintenance and repair services, and driving continuous improvement in service efficiency and effectiveness.

Key Responsibilities:
• Lead a team of skilled technicians and service advisors to achieve exceptional results.
• Develop and implement strategies to enhance service operations, drive customer satisfaction, and boost profitability.
• Foster strong relationships with customers, address concerns promptly, and ensure a positive service experience.
• Stay informed about industry trends and technological advancements, and apply this knowledge to improve service operations.
• Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction, and profitability.
• Efficiently manage resources, including personnel, equipment, and inventory, to optimize service operations.

Qualifications:
• A minimum of 2 years' experience as a Service Manager in the automotive industry.
• Experience working with Ford, Toyota, or VW brands.
• Proven ability to lead and motivate a diverse team.
• Strong understanding of automotive systems and repair processes.
• Excellent verbal and written communication skills.
• Proficiency in analyzing and resolving complex issues efficiently.
• Effective planning and organizational abilities.

About the Role:
This is a challenging yet rewarding opportunity for a seasoned Service Operations Manager to take their career to the next level. We offer a competitive salary package, including an estimated R650,000 per annum, depending on experience.

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