Group Operations Coordinator

3 weeks ago


Dolphin Coast, South Africa Bright Search Recruitment (Pty) Ltd Full time
Key Responsibilities:
  • Coordinate and oversee daily operations across multiple 5-star properties, ensuring consistency and excellence in service delivery.
  • Collaborate with property managers to ensure all departments, including field guiding, housekeeping, maintenance, and guest services, meet operational standards.
  • Provide support and mentorship to field guides, ensuring top-quality guest experiences and compliance with safety protocols.
  • Monitor operational performance, identify areas for improvement, and implement effective solutions.
  • Conduct regular inspections and audits to ensure adherence to company policies and 5-star standards.
  • Oversee staff training and development, fostering a culture of professionalism and continuous improvement.
  • Liaise with suppliers and service providers to ensure seamless operations.
  • Handle guest feedback, complaints, and special requests across properties.
  • Assist with budgeting, resource allocation, and cost control to ensure financial efficiency.
Requirements:
  • A relevant qualification in hospitality management, wildlife conservation, or a related field.
  • Proven experience in field guiding, with a minimum of FGASA Level 1 certification (higher levels preferred).
  • A minimum of 3-5 years of operational coordination or management experience within luxury or 5-star establishments.
  • Strong leadership and organizational skills, with the ability to manage multiple teams and properties effectively.
  • Exceptional communication and problem-solving abilities.
  • Must reside near Ballito or be willing to relocate to the area.
  • Contactable references from previous employers.
Why Join Us?
This is an exciting opportunity to play a pivotal role in ensuring the operational success of some of the most exclusive properties in the region. If you have a passion for luxury hospitality, field guiding, and operational excellence, we invite you to apply for this rewarding role.

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