Lodge Manager

7 months ago


Dolphin Coast, South Africa HotelJobs.co.za Full time

Luxury beach lodge close to Manzengwenya (North-Coast) is looking for a Lodge Manager.

**Responsibilities**:

- Front of House Hospitality Manager duties
- Reservations / Reception (bookings are done at Head Office therefore Lodge just to update the lodge sheet with current details & work the reservations from paper to arrival to departure)
- Finance, Admin, Stock Controls & Stocktaking
- Curio Shop (orders, stock control, stocktaking / check variety of stock and track sales prices, offer special to get stock moving)
- Maintenance
- Managing schedules and communicating with the HOD
- HR and payroll functions
- Hands on staff management and staff disciplinary process
- Delicately manage community staff and drive the development / upliftment process of those selected employees
- Eye for detail and good all-rounder in all aspects of the hotel - food & beverage / housekeeping / front office
- Experience and ability to train staff

**Requirements**:

- Hospitality Diploma or tertiary qualification in Hotel Management
- Computer Literate - MS Office / Pastel /Micros / Opera / SEMER
- Previous work experience of at least 5 years in management roles in related lodge environments.
- Management experience in luxury lodge environment
- Experienced in managing such a large and diverse and intense property
- Focus of Guest experience delivery from each department
- Systematic and strong with protocols
- Use to a reporting system and presenting month end packs to Operations
- An understanding of budget control and financial management and planning for the future of the lodge
- English speaking, fluent in written and spoken English
- Ability to speak and understand Zulu would be a benefit.
- Driver’s License valid PDP essential
- Valid First Aid Certification
- South African Citizen
- Realistic expectations of remote living



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