Duty Manager Luxury 5 Boutique Hotel Ballito, Kzn

5 months ago

Dolphin Coast, South Africa HotelJobs.co.za Full time

Are you ready to be the orchestrator of elegance at a prestigious 5* Luxury Boutique Hotel on the North Coast of KZN? We're seeking a dynamic and polished professional for the role of Duty Manager / Host. As the face of our client’s luxurious establishment, you'll play a pivotal role in ensuring seamless operations and delivering an exceptional guest experience.

Live-Out Position. Hours/Days of work as per allocated roster. Report to: Hotel Manager.

**Responsibilities**:

- Guest Services: Provide personalized service, anticipating guests' needs for a seamless stay. Handle requests and complaints promptly, ensuring guest satisfaction from check-in to check-out.
- Team Leadership: Lead and motivate front office, F&B Service, Spa, Housekeeping, Security, and maintenance teams. Set high performance standards, foster a positive work environment, and provide guidance and support.
- Operational Efficiency: Oversee daily operations, maintaining adherence to standard operating procedures. Ensure the highest levels of cleanliness and functionality, coordinating with departments for smooth communication and efficient problem-solving.
- Revenue Management: Collaborate with the management team to maximize revenue and upsell hotel services to guests.
- Guest Relations: Build and maintain strong guest relationships, attending to VIP guests, managing special requests, and creating personalized experiences to exceed expectations.
- Crisis Management: Act as the first point of contact during emergencies, ensuring safety and well-being. Follow established protocols, communicate effectively, and handle incidents with professionalism.
- Reporting and Documentation: Maintain accurate records of guest interactions, incidents, and other relevant information. Prepare reports on operational performance, guest feedback, and revenue-related metrics.

**Minimum Requirements**:

- Minimum 6 years of experience in 5-star hospitality, with supervisory or management experience.
- Hospitality Degree or Diploma.
- Exceptional interpersonal and communication skills, fluency in multiple languages advantageous.
- Impeccable grooming and professional appearance.
- Strong leadership abilities, capable of motivating and developing a diverse team.
- Excellent problem-solving and decision-making skills, ability to remain calm under pressure.
- Sound knowledge of hotel operations, including front office procedures, reservations, and F&B management.
- Proficient computer skills, including knowledge of Microsoft Office Suite.
- Opera Cloud and Micros/Symphony skills preferred.

Please send your resume, a smiling profile photo and a cover letter outlining your relevant experience.

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