Front-of-House Operations Director

5 hours ago


Johannesburg, Gauteng, South Africa Lumina Personnel Full time

Lumina Personnel's luxury restaurant seeks an experienced Front-of-House Operations Director to lead the team and drive business growth. The ideal candidate will possess a deep understanding of hospitality management principles and have a proven track record of success in similar roles.

Main Responsibilities:

  • Direct and manage the front-of-house team, focusing on exceptional customer service and staff development.
  • Develop and implement service standards and fine dining etiquette to enhance guest experiences.
  • Manage reservations, seating arrangements, and service flow to ensure efficient operations.
  • Address guest complaints and provide solutions, maintaining a professional attitude and excellent communication skills.
  • Coordinate special events and private dining experiences, demonstrating attention to detail and planning expertise.
  • Monitor financial performance, tracking revenue and controlling expenses to maximize profitability.
  • Ensure compliance with health and safety regulations and maintain a safe working environment.

Requirements:

  • Bachelor's degree in hospitality management or business administration (desired).
  • Minimum 5-7 years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant.
  • Proven proficiency in restaurant management software and point-of-sale systems.

The estimated monthly salary for this position is R18,500 - R20,500, considering the industry standards and the location.



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