Front-of-House Operations Director
5 hours ago
Lumina Personnel's luxury restaurant seeks an experienced Front-of-House Operations Director to lead the team and drive business growth. The ideal candidate will possess a deep understanding of hospitality management principles and have a proven track record of success in similar roles.
Main Responsibilities:
- Direct and manage the front-of-house team, focusing on exceptional customer service and staff development.
- Develop and implement service standards and fine dining etiquette to enhance guest experiences.
- Manage reservations, seating arrangements, and service flow to ensure efficient operations.
- Address guest complaints and provide solutions, maintaining a professional attitude and excellent communication skills.
- Coordinate special events and private dining experiences, demonstrating attention to detail and planning expertise.
- Monitor financial performance, tracking revenue and controlling expenses to maximize profitability.
- Ensure compliance with health and safety regulations and maintain a safe working environment.
Requirements:
- Bachelor's degree in hospitality management or business administration (desired).
- Minimum 5-7 years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant.
- Proven proficiency in restaurant management software and point-of-sale systems.
The estimated monthly salary for this position is R18,500 - R20,500, considering the industry standards and the location.
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