Second Line Resolution Expert
3 days ago
We are looking for a Second Line Resolution Expert to join our dynamic team at Arch Retail Solutions. As a key contributor, you will play a vital role in delivering exceptional customer experiences.
The role offers a comprehensive career growth plan with multiple success stories, demonstrating our commitment to employee development. You will be part of a fast-paced, collaborative, and positive work environment.
Your main responsibility will be to provide advanced technical support to Arch users, covering hardware and software assistance for our in-house developed Retail Software Arch. This encompasses EFT, retail software support, loyalty programs, eStore, and other areas.
Main Responsibilities:
- Deliver expert-level technical support to Arch users, resolving complex issues efficiently.
- Analyze and troubleshoot hardware and software-related problems.
- Work closely with internal teams to resolve intricate technical challenges.
Our Culture
We value transparency and open communication at Arch Retail Solutions. Every employee's opinion matters, and we encourage collective decision-making to drive success. A good work-life balance is essential to us, ensuring happy employees translate to happy Arch users.
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