Technical Resolution Expert
3 days ago
We are seeking an experienced Technical Resolution Expert to join our IT support team at Betting Entertainment Technologies (Pty) Ltd. The successful candidate will be responsible for analyzing and resolving complex software issues, working closely with cross-functional teams to identify and implement process improvements.
Responsibilities
- Analyze and resolve complex software issues, ensuring prompt and effective resolution.
- Collaborate with development teams and stakeholders to escalate critical issues and ensure timely resolution.
- Develop and maintain technical documentation, including troubleshooting procedures and customer interactions.
- Participate in software patch testing, upgrades, and maintenance, ensuring seamless system performance.
Requirements
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical teams.
- Proficient in Microsoft Office and software development tools, with experience in debugging techniques and log analysis.
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