Virtual English Educator

3 days ago


Durban, KwaZulu-Natal, South Africa YiYiEnglish Full time
About Our Team

We are a dynamic team at YiYi English dedicated to providing exceptional service to our clients. We are looking for a skilled End-user Computing Analyst to join our team and contribute to our mission of delivering outstanding support to our clients.

The successful candidate will have a strong background in IT/Computing and certifications relevant to the services provided such as CCNP or equivalent certification.

They will also possess excellent communication and interpersonal skills, be able to work well in a pressurized environment, and be adaptable to changing circumstances.

Key Responsibilities
  • Proactively monitor work queues and perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
  • Update tickets with resolution tasks performed and identify, investigate, and analyze issues and errors prior to or when they occur.
  • Capture all required and relevant information for immediate resolution and provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
  • Communicate with other teams and clients for extending support and execute changes with clear identification of risks and mitigation plans.


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