Technical Services Supervisor
2 days ago
**Technical Services Supervisor**
Barloworld Equipment (Pty) Ltd seeks a highly skilled Technical Services Supervisor to lead our technical services team. The successful candidate will be responsible for controlling costs, managing suspense and debtors' accounts, and providing expert technical support for warranty resolution.
**Key Responsibilities:**
- Control costs effectively on all types of warranty claims.
- Manage suspense and debtors' accounts effectively.
- Provide expert technical support for warranty resolution.
- Collaborate with the business to provide feedback on warranty issues.
- Achieve warranty balance scorecard targets and KPIs.
**Requirements include:**
- Qualified Artisan (Mechanic in relevant trade e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 3 years post-apprentice/learnership experience.
- Applicable product knowledge and basic financial management skills.
- Sound business communication skills – managerial and technical report writing skill essential.
- Sound interpersonal relationship skills.
- Computer Literate (MS Office & SIS ET).
- Problem-solving and failure analysis skills.
- Warranty claim experience is an added advantage.
- Leadership Competencies.
- Understanding of supplier warranty systems.
- Sound understanding of Warranty policies & procedures.
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