Home-Based Language Instructor

3 days ago


Durban, KwaZulu-Natal, South Africa YiYiEnglish Full time
About the Role

The successful candidate will have a bachelor's degree or equivalent qualification in IT/Computing and certifications relevant to the services provided such as CCNP or equivalent certification.

They will also possess the ability to communicate and work across different cultures and social groups, plan activities and projects well in advance, and maintain a positive outlook at work.

As an experienced professional, they will have the ability to adapt to changing circumstances, place clients at the forefront of all interactions, and create a positive client experience throughout the total client journey.

Responsibilities and Requirements
  • Provide proactive monitoring of work queues and perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
  • Identify, investigate, and analyze issues and errors prior to or when they occur and capture all required and relevant information for immediate resolution.
  • Provide second-level support to all incidents, requests, and identify the root cause of incidents and problems.
  • Communicate with other teams and clients for extending support and execute changes with clear identification of risks and mitigation plans.
  • Follow the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.


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