Global Technical Support Manager

2 days ago


Durban, KwaZulu-Natal, South Africa Barloworld Equipment (Pty) Ltd Full time

**About the Role**

This exciting opportunity has become available at Barloworld Equipment (Pty) Ltd for a highly motivated and experienced Global Technical Support Manager. The successful candidate will be responsible for controlling costs, managing suspense and debtors' accounts, and providing expert technical support for warranty resolution.

**Responsibilities include:**

  • Control costs effectively on all types of warranty claims.
  • Manage suspense and debtors' accounts effectively.
  • Provide expert technical support for warranty resolution.
  • Collaborate with the business to provide feedback on warranty issues.
  • Achieve warranty balance scorecard targets and KPIs.

**What We're Looking For:**

  • Qualified Artisan (Mechanic in relevant trade e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 3 years post-apprentice/learnership experience.
  • Applicable product knowledge and basic financial management skills.
  • Sound business communication skills – managerial and technical report writing skill essential.
  • Sound interpersonal relationship skills.
  • Computer Literate (MS Office & SIS ET).
  • Problem-solving and failure analysis skills.
  • Warranty claim experience is an added advantage.
  • Leadership Competencies.
  • Understanding of supplier warranty systems.
  • Sound understanding of Warranty policies & procedures.


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