Global Technical Support Manager
2 days ago
**About the Role**
This exciting opportunity has become available at Barloworld Equipment (Pty) Ltd for a highly motivated and experienced Global Technical Support Manager. The successful candidate will be responsible for controlling costs, managing suspense and debtors' accounts, and providing expert technical support for warranty resolution.
**Responsibilities include:**
- Control costs effectively on all types of warranty claims.
- Manage suspense and debtors' accounts effectively.
- Provide expert technical support for warranty resolution.
- Collaborate with the business to provide feedback on warranty issues.
- Achieve warranty balance scorecard targets and KPIs.
**What We're Looking For:**
- Qualified Artisan (Mechanic in relevant trade e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 3 years post-apprentice/learnership experience.
- Applicable product knowledge and basic financial management skills.
- Sound business communication skills – managerial and technical report writing skill essential.
- Sound interpersonal relationship skills.
- Computer Literate (MS Office & SIS ET).
- Problem-solving and failure analysis skills.
- Warranty claim experience is an added advantage.
- Leadership Competencies.
- Understanding of supplier warranty systems.
- Sound understanding of Warranty policies & procedures.
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