Helpdesk Support Specialist
4 weeks ago
Main purpose of the job:
We are seeking a highly skilled Helpdesk Support Specialist to join our team at Fair Cape Dairy's. The successful candidate will be responsible for providing exceptional customer service to our employees, resolving technical issues, and maintaining our Helpdesk ticketing system.
Key responsibilities include:
- Answering helpdesk calls and providing Tier 1 support for employees.
- Logging all helpdesk tickets into the ticketing system.
- Escalating tickets to Tier 2 support as needed.
- Following up with employees on outstanding tickets.
- Closing out resolved tickets.
Required skills and qualifications include:
- Exceptional customer service skills.
- Strong written and verbal communication skills.
- Ability to troubleshoot hardware and software issues.
- Problem solving skills.
- Organisational skills: being able to organise your tasks and prioritise them accordingly.
Preferred requirements include:
- Matric.
- IT experience advantageous.
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