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Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Shoprite Full time
Job Title: Support Specialist

The Support Specialist role is a key position within our organization, responsible for providing comprehensive administrative support to the Customer Experience team. This includes calendar management, travel arrangements, and meeting coordination, as well as managing all inbound calls for the Head of Department.

Key Responsibilities:
  • Provide administrative support to the Customer Experience team, including calendar management, travel arrangements, and meeting coordination.
  • Manage all inbound calls for the Head of Department.
  • Prepare documents, reports, and presentations for internal and external communications.
  • Manage confidential and sensitive information with discretion.
  • Coordinate events, programs, and team-building exercises, including planning logistics, coordinating invitations, and managing event budgets.
  • Assist in organizing training sessions, workshops, and knowledge sharing activities.
  • Collaborate with other executive support specialists to support cross-functional initiatives and promote collaboration.
  • Manage the front desk security and welcoming of all visitors.
  • Maintain all financial records for invoices, quotes, and budget-related activities to ensure that budgets and expenses are correctly managed and allocated by the finance department.
Requirements:
  • 3+ years' experience in an Executive Assistant/Support Specialist/Office Coordination capacity providing support to a large team on a diverse range of administrative and facilitation-related activities.
  • Strong proficiency in Microsoft Office 365, including SharePoint Online.
  • Experience in SAP finance and procurement systems (desired).
  • Experience in a retail/contact centre environment (desired).
  • Experience in a listed company, Group context (desired).