Technical Support Operations Manager

2 days ago


Port Elizabeth, Eastern Cape, South Africa Top Vitae Full time

Job Overview:

Top Vitae is seeking a seasoned IT Service Delivery Director to lead our application support team. As a key member of our leadership team, you will be responsible for developing and executing strategies to deliver high-quality services, drive process improvements, and foster a culture of excellence.

Responsibilities:

  • Develop and execute strategies to improve service delivery, quality, and customer satisfaction.
  • Lead cross-functional teams to drive process improvements and implement change initiatives.
  • Mentor and develop team members to enhance their skills and knowledge.

Requirements:

  • Minimum 8 years of experience in IT service delivery or related field
  • Strong leadership and strategic planning skills
  • Excellent communication and interpersonal skills
  • Familiarity with ITIL principles and practices

Estimated Salary:

$180,000 - $200,000 per year



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