Technical Support Operations Manager
2 days ago
Job Overview:
Top Vitae is seeking a seasoned IT Service Delivery Director to lead our application support team. As a key member of our leadership team, you will be responsible for developing and executing strategies to deliver high-quality services, drive process improvements, and foster a culture of excellence.
Responsibilities:
- Develop and execute strategies to improve service delivery, quality, and customer satisfaction.
- Lead cross-functional teams to drive process improvements and implement change initiatives.
- Mentor and develop team members to enhance their skills and knowledge.
Requirements:
- Minimum 8 years of experience in IT service delivery or related field
- Strong leadership and strategic planning skills
- Excellent communication and interpersonal skills
- Familiarity with ITIL principles and practices
Estimated Salary:
$180,000 - $200,000 per year
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