Technical Operations Manager
3 days ago
Join us in Port Elizabeth, Eastern Cape as a Regional IT Manager where you will play a key role in implementing and managing the IT retail systems.
The successful candidate will receive a salary package of R45,000 + R21,000 car allowance + medical aid and provident fund benefits.
About the Position
This role involves providing leadership and guidance in terms of IT infrastructure and value-added support in applicable business areas.
The ideal candidate will have/be:
- MCSE or similar tertiary IT qualification mandatory
- Retail systems qualification (preferably IQ Enterprise)
- Working knowledge of accounting
- 5 years experience in hardware, Network, Desktop, Infrastructure support
- 5 years experience in customer support
- 2 years experience POS system support
- 2 years experience accounting /Financial / System support
- Customer service skills
- Negotiation skills
- Interpersonal Management skills
- Project management skills
Duties and Responsibilities
Implement and manage retail systems projects
Drive the conversion of stores to current IQ versions and implement new IQ modules
Analyse hardware and systems needs and propose upgrades
Ensure adherence to minimum hardware standards and retail systems best practice and standards
Provide in-store systems financial and business management guidance & support
Develop and implement IT strategies to improve business efficiency
Provide support assistance to the IT Helpdesk and conduct regular technical visits at retail
Establish strong relationships with retail staff and act as the interface between IT and retail
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