Technical Support Team Lead Position in Top Vitae

1 week ago


Port Elizabeth, Eastern Cape, South Africa Top Vitae Full time
About the Role

At Top Vitae, we are seeking an experienced Technical Support Team Lead to oversee the day-to-day performance of our Operations Applications suite. This role involves supporting and monitoring applications, managing and complementing the existing support team, assessing team performance, resolving complex issues, identifying customer needs, and training new team members.

This is a challenging opportunity for individuals with excellent problem-solving skills, high initiative, mature judgment, and discretion. If you have a strong understanding of software development lifecycle, excellent communication and organizational skills, and the ability to present ideas in a business-friendly manner, we encourage you to apply.

Key Responsibilities
  • Support and Maintenance: Ensure the smooth operation of applications within your scope, adhering to standard processes and procedures.
  • Problem Resolution: Diagnose and analyze problems in a timely and professional manner, utilizing your knowledge of code and message formats.
  • Collaboration and Communication: Work closely with development teams to resolve incidents, maintain relationships with key partners and customers, and identify opportunities for process improvements.
  • Team Management: Assess team performance, train new members, and provide accurate monthly reports to Management.
Required Skills and Qualifications
  • Education and Experience: Relevant qualification or related experience, with an understanding of code and message formats advantageous.
  • Technical Skills: C#, .NET, MS SQL knowledge beneficial.
  • Soft Skills: Excellent written and communication skills, exceptional customer service focus, team player, and highly self-motivated individual.
About Top Vitae

We value innovative thinking, teamwork, and customer satisfaction at Top Vitae. As a Technical Support Team Lead, you will play a crucial role in ensuring the success of our Operations Applications suite.

The salary range for this position is $80,000 - $110,000 per annum, commensurate with experience. We offer a dynamic work environment, opportunities for growth, and a competitive benefits package.



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