Customer Success Professional

2 weeks ago


Cape Town, Western Cape, South Africa The Legends Agency Full time
Customer Success Manager Job Description

At The Legends Agency, we are seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  1. Client Onboarding: Lead the onboarding process for new clients, ensuring a seamless setup and integration of our platform into their operations.
  2. Client Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact and advocate within the company.
  3. Managing Installations: Oversee the installation of our software, coordinating with internal teams to ensure timely and efficient deployments.
  4. Proactive Monitoring: Monitor software usage to identify trends or potential issues. Take pre-emptive action to address concerns before they impact client satisfaction.
  5. Client Support: Provide ongoing support and assistance to clients, addressing inquiries and resolving any issues that arise.
  6. Training and Education: Conduct training sessions for clients to enhance their understanding of our platform and its features, empowering them to maximize their use of our services.
  7. Feedback Collection: Gather and relay client feedback to internal teams, contributing to product improvements and service enhancements.
  8. Reneewals and Upselling: Collaborate with the sales team to identify opportunities for upselling and ensure successful contract renewals.

Qualifications:

  • Bachelors degree in Business, Communications, or a related field (preferred)
  • 3+ years of experience in customer success or account management, preferably in a tech or SaaS environment.
  • Strong understanding of client onboarding and installation processes.
  • Excellent communication and interpersonal skills, with a focus on relationship building.
  • Proactive problem-solving abilities and a customer-centric mindset.
  • Experience in monitoring software performance and using data to inform decision-making.
  • Familiarity with CRM and customer success tools.
  • Ability to work independently and collaboratively in a fast-paced environment.

Why Work with Us:

  • Competitive salary
  • Opportunities for growth and career development in a fast-scaling company.
  • Comprehensive benefits and incentives.
  • The chance to work in a dynamic and innovative environment, where your contributions will make an impact.


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