Customer Success Manager

1 month ago


Cape Town, Western Cape, South Africa Electrum Payments Full time
Electrum Payments: Unlocking Customer Success

Electrum Payments is a leading provider of cloud-native software solutions for optimizing financial transactions. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes and successfully utilize our SaaS fintech product.

Key Responsibilities:
  • Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences and identify opportunities for growth and expansion.
  • Monitor and analyze customer usage data to inform strategic decisions and drive business growth.
  • Communicate product updates and new features to clients, ensuring they are aware of and utilizing all available resources.
  • Act as a liaison between clients and internal teams, advocating for the customer and ensuring their needs are met.
Requirements:
  • Bachelor's degree in technology or business.
  • 5+ years proven work experience as Customer Success Manager or a similar role within the enterprise software industry.
  • Experience in handling multiple large customer accounts simultaneously.
  • A proven track record of limiting churn in customer accounts and improving growth.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are committed to creating a safe and transparent environment where our employees feel empowered to make mistakes and learn from them. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.



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