Customer Success Manager
1 month ago
Electrum Payments is a leading provider of cloud-native software solutions for optimizing financial transactions. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes and successfully utilize our SaaS fintech product.
Key Responsibilities:- Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate.
- Collaborate with cross-functional teams to deliver exceptional customer experiences and identify opportunities for growth and expansion.
- Monitor and analyze customer usage data to inform strategic decisions and drive business growth.
- Communicate product updates and new features to clients, ensuring they are aware of and utilizing all available resources.
- Act as a liaison between clients and internal teams, advocating for the customer and ensuring their needs are met.
- Bachelor's degree in technology or business.
- 5+ years proven work experience as Customer Success Manager or a similar role within the enterprise software industry.
- Experience in handling multiple large customer accounts simultaneously.
- A proven track record of limiting churn in customer accounts and improving growth.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
We are committed to creating a safe and transparent environment where our employees feel empowered to make mistakes and learn from them. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
-
Cape Town, Western Cape, South Africa Success Coach Full timeWe are seeking a highly skilled and experienced Business Development Strategist to join our team at Success Coach.As a Business Development Strategist, you will play a key role in generating new leads, converting them into sales, and building strong customer relationships. You will work closely with the business owner to identify opportunities and grow our...
-
Customer Success Manager
4 weeks ago
Cape Town, Western Cape, South Africa Armstrong Appointments Full timeWe are seeking a seasoned Customer Success Manager to lead our customer support and success efforts. As a key member of our team, you will be responsible for managing customer relationships, identifying opportunities for growth, and developing strategies to drive customer satisfaction.Main Responsibilities:Develop and implement customer success strategies to...
-
Customer Success Operations Manager
2 weeks ago
Cape Town, Western Cape, South Africa Armstrong Appointments Full timeCustomer Success Operations Manager at Armstrong AppointmentsWe are seeking a seasoned Customer Success Operations Manager to lead our customer support, client success, and installation project management efforts. This role requires strong leadership and team management skills, as well as excellent communication and interpersonal abilities.Key...
-
Customer Success Strategist
1 month ago
Cape Town, Western Cape, South Africa JOBJACK Full timeCustomer Success SpecialistJOBJACK is seeking a highly skilled and motivated Customer Success Specialist to join our team. As a key member of our Customer Success Team, you will be responsible for driving customer satisfaction and retention through proactive engagement and support.Key ResponsibilitiesDevelop and execute customer success plans to ensure...
-
Customer Success Specialist
2 days ago
Cape Town, Western Cape, South Africa Arvo Full timeJob OverviewWe are seeking a Customer Success Specialist to join our team at Arvo, a rapidly growing South African software company. As a Customer Success Specialist, you will play a key role in ensuring the success of our clients by providing exceptional support and training on our property management solutions.
-
Customer Success Professional
4 weeks ago
Cape Town, Western Cape, South Africa JOBJACK Full timeCustomer Success SpecialistJOBJACK is seeking a highly skilled and motivated Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for bridging the gap between sales and customer management, enhancing product value, and ensuring a high-level view of the support process.Key ResponsibilitiesOnboard and train...
-
Customer Success Expert
1 week ago
Cape Town, Western Cape, South Africa Emporium Full timeJob Title: Customer Success ExpertAbout the Role:We are seeking an experienced and results-driven Customer Success Expert to join our team at Emporium. As a key member of our customer success team, you will be responsible for driving customer growth and ensuring optimal adoption of our software solutions.Key Responsibilities:Develop and foster strong client...
-
Customer Success Professional
1 month ago
Cape Town, Western Cape, South Africa PST Full timeCustomer Success ManagerJob Summary:We are seeking a highly skilled Customer Success Manager to join our team at PST. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Key...
-
Customer Success Strategist
3 weeks ago
Cape Town, Western Cape, South Africa Electrum Payments Full timeAbout the RoleElectrum Payments is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our clients achieve their desired outcomes and successfully utilize our SaaS fintech product.Main Responsibilities:Serve as the primary point of contact for clients, working closely...
-
Customer Success Specialist
3 weeks ago
Cape Town, Western Cape, South Africa PST Full timeJob DescriptionKey ResponsibilitiesAt PST, we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.You will...
-
Customer Success Specialist
1 month ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeCustomer Success ConsultantEmporium Human Capital is seeking a skilled Customer Success Consultant to drive client satisfaction and growth.Key Responsibilities:Develop and maintain strong relationships with clients to understand their business needs and ensure optimal adoption of our software.Manage data migration from clients' previous solutions and provide...
-
Customer Success Professional
3 weeks ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeCustomer Success Manager Job DescriptionAt The Legends Agency, we are seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.Key Responsibilities:Client Onboarding: Lead the onboarding process for new clients, ensuring a...
-
Customer Success Professional
2 weeks ago
Cape Town, Western Cape, South Africa JOBJACK Full timeThe Customer Success Specialist role at JOBJACK is a dynamic position that requires a unique blend of skills and expertise. As a key member of our Customer Success Team, you will play a crucial part in bridging the gap between sales and customer management, ensuring the continued value of our product to our customers.ResponsibilitiesOur ideal candidate will...
-
Customer Success Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeCustomer Success SpecialistEmporium Human Capital is seeking a skilled Customer Success Specialist to join our team. As a key member of our team, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.Key Responsibilities:Develop and implement...
-
Customer Success Professional
1 week ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeAbout The Legends AgencyWe are an innovative platform dedicated to enhancing user experience through exceptional services.Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients.Job DescriptionWe are seeking a Customer Success Manager with at least 3 years of experience in a similar role....
-
Customer Success Advocate
1 month ago
Cape Town, Western Cape, South Africa Lessonspace Full timeAbout LessonspaceLessonspace is an innovative EdTech company based in South Africa, with a global presence and a mission to revolutionize the education industry. Our Virtual Classroom Software as a Service is used by large online education companies and freelance tutors and teachers worldwide.Job DescriptionWe are seeking a highly skilled and empathetic...
-
Customer Success Associate
4 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeWest Coast Personnel is seeking a skilled Customer Success Specialist to empower businesses to create impactful, personalized interactions with their customers, significantly boosting conversion rates. The ideal candidate will partner with clients to evolve their customer support team into a comprehensive customer success function.This role requires someone...
-
Customer Success Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Kupa Global Full timeCustomer Success SpecialistThe Landbanking Group (TLG) is a pioneering organization that aims to revolutionize the way land is valued and used by land stewards. As a Customer Success Specialist, you will play a crucial role in providing ongoing support to customers and building close relationships that often last beyond any one project or interaction.Key...
-
Customer Success Partner
3 weeks ago
Cape Town, Western Cape, South Africa MRI Software Full timeUnlock Your Potential as a Customer Success Partner at MRI SoftwareJob SummaryWe are seeking a highly skilled Customer Success Partner to join our team at MRI Software. As a key member of our support operations team, you will be responsible for delivering exceptional customer experiences and driving success for our clients.Key ResponsibilitiesDevelop a deep...
-
Customer Success Specialist
1 month ago
Cape Town, Western Cape, South Africa Emporium Full timeCustomer Success ConsultantEmporium is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and implement customized training plans to meet customer needsProvide expert training and...