Patient Liaison Officer
1 week ago
We are seeking a highly skilled Service Excellence Specialist to join our team at Empact Group Southern Africa.
The ideal candidate will have a proven track record in delivering exceptional patient experiences, with a strong background in supervising and managing staff effectively.
In this role, you will be responsible for overseeing daily operational issues, ensuring customer satisfaction and retention of the business, and implementing strategies to improve patient experience.
You will also manage catering services to patients optimally, attend relevant meetings with clients and management teams, and ensure that staff adhere to Empact and client processes and procedures.
Key responsibilities include:
- Managing daily ward rounds and identifying trends to improve patient experience
- Ensuring that the service provided meets set targets and exceeds client expectations
- Managing and monitoring service level agreements to continuously improve service offering
- Implementing menu standardization and ongoing monitoring
To succeed in this role, you will need:
- Excellent knowledge of the catering environment
- Excellent knowledge of Health and Safety policies and processes relevant to the catering industry
- Computer literacy (MS Office)
- Excellent customer service skills
- Good communication skills, able to multitask, good leadership skills, and corporate individual
The estimated salary for this position is R 250,000 - R 350,000 per annum, depending on experience.
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