Patient Liaison Officer

6 days ago


Cape Town, Western Cape, South Africa Empact Group Full time
Job Title

Patient Liaison Officer - Cape Town

  • Salary: R250,000 per annum (estimated)
About the Role

We are seeking a highly skilled Patient Liaison Officer to join our team at Empact Group in Cape Town. As a key member of our operations team, you will play a crucial role in ensuring excellent patient experiences and customer satisfaction.

The ideal candidate will have experience in the catering industry, particularly within the healthcare sector, and possess strong supervisory skills. You will be responsible for managing daily operational issues, conducting ward rounds, and identifying trends to improve patient experience.

Main Responsibilities

Key areas of responsibility include:

  • Manage daily operational issues to maintain high customer satisfaction and retention levels
  • Conduct daily ward rounds to identify trends and implement changes to improve patient experience
  • Ensure that the service provided meets or exceeds set targets
  • Manage the catering service to patients to surpass client expectations
  • Attend relevant meetings with clients and management teams to ensure effective communication
  • Train staff adequately and ensure adherence to Empact and client processes
  • Monitor service level agreements and strive to improve the service offering
Required Skills and Qualifications

To succeed in this role, you will need:

  • A matric certificate
  • Experience in the catering industry, particularly within the healthcare sector
  • Proven ability to supervise and manage staff effectively
  • Strong background in resale operations


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