Medical Office Coordinator Clinical Research

10 hours ago


Cape Town, Western Cape, South Africa Go Lean Health Full time
Job Summary

We are seeking a highly organized and communicative Medical Office Coordinator Clinical Research to support our clients in the Clinical Research field. This remote role requires someone with excellent interpersonal skills, strong medical terminology knowledge, and experience working with electronic medical records (EMR) systems.

Key Responsibilities:
  • Efficiently manage phone calls and patient inquiries, providing timely responses and solutions.
  • Schedule appointments and maintain accurate calendars for clinical trials.
  • Conduct reminder calls to patients about upcoming appointments, ensuring seamless communication.
  • Collect and record patient demographic information accurately and securely.
  • Collaborate with patients to discuss clinical trials, receiving training as needed.
  • Act as a liaison between clinics and patients, fostering smooth interactions.
  • Support the promotion of clinical trials to potential participants, utilizing excellent sales and communication skills.
Requirements:
  • Proficiency in medical terminology, including common terms and concepts.
  • Previous experience as a medical receptionist or in a related role, demonstrating understanding of medical environments and operations.
  • Familiarity with EMR systems, particularly Clinical Conductor, and ability to navigate them efficiently.
  • Superior communication skills, both written and verbal, with the capacity to interact effectively with diverse groups.
  • Strong multitasking abilities, managing multiple tasks and patient schedules simultaneously.
  • Knowledge of clinical trials, with a willingness to learn and grow within the field.
  • Experience using VOIP systems like Podium is a plus, but not required.
Salary and Benefits

$45,000 - $55,000 per year, depending on experience, along with comprehensive benefits and opportunities for professional growth within Go Lean Health.



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