Customer Support Services Lead

2 weeks ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

About Us

Kontak Recruitment specializes in placing top talent in the fintech industry. We are dedicated to delivering exceptional recruitment solutions to our clients and candidates.

Job Summary

We are seeking a seasoned Customer Support Services Lead to join our client's dynamic team. The ideal candidate will have extensive experience in leading customer operations, enhancing user experience, and driving business growth in the fintech space.

Key Responsibilities

  • Supervise day-to-day operations in the customer services department, including hiring, training, and performance management.
  • Manage cost and efficiency within the department, ensuring workflow and process enhancement.
  • Troubleshoot customer tech-related queries and liaise with the technical department where necessary.
  • Monitor daily transactions within the system and help identify suspicious transactions.
  • Create effective customer service procedures, policies, and standards.

Requirements

To succeed in this role, you will need:

  • 6 or more years of supervisory/management experience within customer support services.
  • 3 or more years of B2C customer support experience, specifically in fintech, eCommerce, or similar industries.
  • A completed business-related degree.
  • Live chat support and transaction monitoring expertise.
  • Highly tech-savvy with a deep understanding of banking app functionalities.

Benefits

The successful candidate will receive a competitive salary of R80 000 - R90 000 CTC per month, plus benefits that include:

  • A comprehensive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

Contact Information

Please note that we do not accept scanned CVs. Only shortlisted candidates will be contacted for further discussion.



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