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Senior Customer Service Team Lead

1 month ago

Johannesburg, Gauteng, South Africa Tailormade Solution Full time

We are seeking a highly skilled and experienced Senior Customer Service Team Lead to join our team at Tailormade Solution in Randburg. This is an exciting opportunity for a seasoned professional to take on a leadership role and drive the success of our market research call centre.

Job Summary

The successful candidate will be responsible for managing a team of agents, ensuring excellent customer service standards are met, and maintaining high levels of productivity. If you have a passion for leading teams and delivering exceptional results, we want to hear from you

Key Responsibilities
  • Lead and manage a team of customer service representatives to achieve outstanding performance and customer satisfaction
  • Develop and implement effective training programs to enhance team skills and knowledge
  • Collaborate with other departments to ensure seamless communication and alignment
  • Monitor and analyse customer feedback to identify areas for improvement
  • Maintain accurate records and reports to track team performance and progress
Requirements
  • Bachelor's degree or equivalent in a relevant field (e.g. Business, Communications, Marketing)
  • Minimum 3 years of experience in a customer-facing role, preferably in a supervisory capacity
  • Proven track record of achieving sales targets and improving customer satisfaction
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive salary: R250,000 - R300,000 per annum
  • Ongoing training and development opportunities
  • Beneficial health insurance plan
  • Generous annual leave allowance
About Us

Tailormade Solution is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. We offer a supportive and inclusive work environment where you can grow your career and make a real difference.