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Customer Experience Officer for Sotho Speakers

2 weeks ago

Sandton, South Africa Surgo HR & Training Full time
About the Job:

We are seeking a highly skilled Customer Experience Officer for Sotho Speakers to join our team at Surgo HR & Training. As a customer experience officer, you will be responsible for handling inbound calls from clients and ensuring that their experiences are positive and memorable.

Key Responsibilities:
  • Handle inbound calls from clients and respond to their inquiries.
  • Ensure that client experiences are positive and memorable.
  • Identify and resolve customer issues using our in-house operating system.
  • Complete call logs and reports to ensure quality standards are met.

Requirements:

To be successful in this role, you must have:
  • A minimum of 12 months unbroken experience in an inbound call centre environment.
  • Excellent communication skills with the ability to speak fluently in both Sotho and English.
  • Proficiency in MS Office Suite applications.
  • A clear criminal record and availability to start immediately.

Why Work with Us:

At Surgo HR & Training, we value diversity and strive to create an inclusive work environment. We offer competitive salaries and opportunities for growth and development. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.