In office courier customer agent
3 weeks ago
Join Shorza Ltd as an In-Office Courier Customer Agent
Location: Sandton, South Africa
Company: Shorza Ltd
Are you ready to play a vital role in the world of logistics and customer service? Shorza Ltd is seeking a dedicated Courier Customer Agent to join our dynamic team in Sandton If you thrive in a fast-paced environment and love delivering exceptional service to our UK clients, this is the perfect opportunity for you
What You'll Do:
- Provide Exceptional Customer Support: Be the friendly voice for our UK clients, assisting with inquiries, tracking shipments, and resolving any issues with a smile.
- Coordinate Seamless Shipments: Manage courier bookings efficiently, ensuring timely pickups and deliveries that exceed customer expectations.
- Communicate Clearly and Effectively: Liaise with clients, couriers, and team members to provide updates and ensure smooth operations across all channels.
- Solve Problems with Creativity: Address customer concerns with empathy and ingenuity, turning challenges into positive experiences.
- Maintain Accurate Records: Keep detailed logs of shipments and client interactions to enhance service quality and operational efficiency.
???? What We're Looking For:
- Customer-Centric Mindset: You genuinely care about delivering the best experience for our clients and colleagues.
- Outstanding Communication Skills: Excellent verbal and written communication abilities to connect effortlessly with diverse customers.
- Organizational Whiz: You can manage multiple tasks while keeping everything running smoothly.
- Tech-Savvy: Comfortable using computer systems and software for managing orders and communications.
- Previous Experience: Background in customer service, logistics, or related fields is a plus, but enthusiasm and a willingness to learn are key
What We Offer:
- Competitive Salary: Enjoy a pay structure that reflects your skills and dedication.
- Career Growth Opportunities: We believe in promoting from within and supporting your professional development.
- Supportive Team Environment: Join a fun-loving, collaborative team that values innovation and teamwork.
- Employee Perks: Access to health benefits and additional perks to enhance your work-life balance.
Ready to Join Us?
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