Chief Guest Experience Director

10 hours ago


Stellenbosch, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time

At Exceed Human Resource Consultants Ltd, we are seeking an exceptional Chief Guest Experience Director to lead our front-of-house team in delivering unparalleled service excellence.

The ideal candidate will possess a proven track record as a Restaurant Manager or Assistant Manager in a high-volume, fast-paced environment, preferably within the hospitality or golf industry.

A strong leader with excellent interpersonal and communication skills is essential, along with the ability to work effectively under pressure and manage multiple tasks simultaneously.

We estimate the salary for this position to be around $65,000 - $80,000 per year, depending on experience and qualifications.

Job Description
  • Company Overview: We are a dynamic consulting firm dedicated to helping businesses exceed their potential.
  • Salary: $65,000 - $80,000 per year (estimated)
  • Job Responsibilities:

Guest Service Excellence: Oversee all aspects of guest service, ensuring a warm welcome, efficient service, and memorable dining experiences. Proactively identify and address guest concerns, resolving issues promptly and effectively.

Team Leadership: Recruit, train, and develop a high-performing front-of-house team, including servers, hosts/hostesses. Conduct regular team meetings, and provide ongoing coaching and support.

Operational Excellence: Ensure smooth and efficient restaurant operations, including table management, order taking, food and beverage service, and cashiering. Maintain cleanliness and orderliness in the restaurant and dining areas.

Communication & Collaboration: Communicate effectively with kitchen staff, management, and other departments to ensure smooth operations and guest satisfaction.

Required Skills and Qualifications:

  • Proven experience as a Restaurant Manager or Assistant Manager in a high-volume, fast-paced environment (preferably within the hospitality or golf industry)
  • Strong leadership, interpersonal, and communication skills
  • Excellent customer service and problem-solving skills
  • Ability to work effectively under pressure and manage multiple tasks simultaneously
  • Proficient in POS systems and other relevant restaurant management software

Benefits:

  • Competitive salary range ($65,000 - $80,000 per year)
  • Ongoing training and development opportunities
  • Opportunities for career advancement


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