Hospitality Operations Manager
3 days ago
Exceed Human Resource Consultants Ltd is seeking a highly skilled Hospitality Operations Manager to lead our guest experience team. In this role, you will oversee all aspects of front-of-house operations, ensuring exceptional service and memorable dining experiences for our members and guests.
About Us:
We are a dynamic consulting firm specializing in human resource management solutions. Our commitment to excellence and customer satisfaction drives our success.
Key Responsibilities:
- Team Leadership: Recruit, train, and develop a high-performing front-of-house team, including servers, hosts/hostesses. Conduct regular team meetings and provide ongoing coaching and support.
- Operational Excellence: Ensure smooth and efficient restaurant operations, including table management, order taking, food and beverage service, and cashiering. Maintain cleanliness and orderliness in the restaurant and dining areas.
- Communication & Collaboration: Communicate effectively with kitchen staff, management, and other departments to ensure smooth operations and guest satisfaction.
Requirements:
- Leadership Experience: Proven experience as a Restaurant Manager or Assistant Manager in a high-volume, fast-paced environment (preferably within the hospitality or golf industry).
- Interpersonal Skills: Strong leadership, interpersonal, and communication skills.
- Problem-Solving: Excellent customer service and problem-solving skills.
Compensation:$65,000 - $80,000 per annum based on qualifications and experience.
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