Hospitality Operations Manager

3 days ago


Stellenbosch, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time
Job Summary:
Exceed Human Resource Consultants Ltd is seeking a highly skilled Hospitality Operations Manager to lead our guest experience team. In this role, you will oversee all aspects of front-of-house operations, ensuring exceptional service and memorable dining experiences for our members and guests.

About Us:
We are a dynamic consulting firm specializing in human resource management solutions. Our commitment to excellence and customer satisfaction drives our success.

Key Responsibilities:
  • Team Leadership: Recruit, train, and develop a high-performing front-of-house team, including servers, hosts/hostesses. Conduct regular team meetings and provide ongoing coaching and support.
  • Operational Excellence: Ensure smooth and efficient restaurant operations, including table management, order taking, food and beverage service, and cashiering. Maintain cleanliness and orderliness in the restaurant and dining areas.
  • Communication & Collaboration: Communicate effectively with kitchen staff, management, and other departments to ensure smooth operations and guest satisfaction.

Requirements:
  • Leadership Experience: Proven experience as a Restaurant Manager or Assistant Manager in a high-volume, fast-paced environment (preferably within the hospitality or golf industry).
  • Interpersonal Skills: Strong leadership, interpersonal, and communication skills.
  • Problem-Solving: Excellent customer service and problem-solving skills.

Compensation:$65,000 - $80,000 per annum based on qualifications and experience.

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