Luxury Guest Experience Coordinator

3 weeks ago


Stellenbosch, Western Cape, South Africa IntelliStaff Full time

Are you passionate about delivering exceptional guest service in a luxurious setting? IntelliStaff is seeking a skilled Luxury Guest Experience Coordinator to join our team.

Key Responsibilities:

  • Provide Personalized Service: Ensure guests receive top-notch service, tailoring their experience to meet their unique needs and preferences.
  • Reservations and Requests: Assist guests with booking reservations, special requests, and inquiries, providing expert recommendations for tours, tastings, and dining experiences.
  • Guest Feedback: Manage and resolve any issues or concerns promptly, ensuring guest satisfaction at all times.
  • Department Coordination: Collaborate with wine tours, housekeeping, and culinary teams to ensure seamless service delivery.
  • Knowledge and Expertise: Maintain up-to-date knowledge of estates' offerings, including wines, events, and seasonal activities, to provide accurate and insightful information to guests.
  • Check-In and Check-Out: Oversee smooth and efficient guest check-in and check-out processes.
  • VIP Services: Assist with special arrangements for VIP guests, including events, celebrations, and group bookings.
  • Marketing Support: Collaborate with the marketing team on guest surveys, promotions, and loyalty programs.

Qualifications:

  • Hospitality Experience: Proven track record in luxury hotels, resorts, or hospitality settings, ideally within the wine or tourism industry.
  • Communication Skills: Exceptional communication and interpersonal skills, with a natural ability to build rapport with guests.
  • Organizational Skills: Strong organizational skills with a keen eye for detail and a passion for delivering exceptional service.
  • Wine Knowledge: A deep appreciation for wine, ideally with knowledge of viticulture and wine tasting.
  • Language Proficiency: Fluent in English; additional languages are a plus.
  • Work Environment: Ability to thrive in a fast-paced, dynamic environment with a positive, solution-oriented attitude.
  • Professional Appearance: Professional appearance and demeanor, aligned with a luxury brand.

About the Role:

This is an exciting opportunity to join IntelliStaff's team as a Luxury Guest Experience Coordinator. As a key member of our team, you will play a vital role in delivering exceptional guest service and creating unforgettable experiences.

Salary: $60,000 - $80,000 per year, depending on experience.



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