Call Centre Operations Specialist

4 days ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time

We are looking for a skilled Call Centre Operations Specialist to join our team at West Coast Personnel. In this role, you will be responsible for delivering exceptional customer service and sales support.

About the Job:

The successful candidate will have a proven track record in Call Centre operations and excellent communication skills. They will be responsible for resolving customer complaints, answering product inquiries, and selling services to customers.

Job Description:

Key Responsibilities:
  1. Provide exceptional customer service through phone calls, emails, and other communication channels
  2. Resolve customer complaints in a timely and professional manner
  3. Upsell services and products to customers
  4. Maintain accurate records of customer interactions

Benefits:

  • A competitive salary of $45,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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