Operational Lead

4 hours ago


Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full time
Job Description

About the Role:

The Operational Lead - Call Centre will be responsible for overseeing the day-to-day operations of our call centre, ensuring efficiency and productivity. This role will involve managing a team of staff, developing performance goals and objectives, and conducting regular performance evaluations.

Key Responsibilities:

  • Recruit, train, and supervise call centre staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Develop and implement policies and procedures to ensure compliance with relevant regulations and standards.
  • Monitor call metrics and KPIs to identify areas for improvement and make data-driven decisions.
  • Communicate daily with senior managers and business sales consultants to ensure effective relay of operational and staffing requirements.

Requirements:

  • High School degree or equivalent.
  • Experience working in a call centre or customer-support environment.
  • Excellent communication and problem-solving skills.
  • A valid driver's license and own reliable vehicle.

About Us:

Allmed Healthcare Professionals is a leading provider of healthcare services. We are committed to delivering high-quality care and exceptional customer service.

What We Offer:

  • A competitive salary range of $65,000 - $80,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



  • Cape Town, Western Cape, South Africa Hire Resolve Full time

    Job Title: Business Operations LeadAbout the Role:We are seeking a skilled Business Operations Lead to join our team at Hire Resolve. The successful candidate will oversee the daily operations of our unit, ensuring compliance with company policies and industry standards.Key Responsibilities:* Oversee and coordinate daily operations of the unit* Ensure...


  • Cape Town, Western Cape, South Africa Point. Your Marketing Investment Partner Full time

    Job Title: Marketing Operations LeadAbout Us: Point. Your Marketing Investment Partner is a leading marketing solutions provider.Job Summary: We are seeking an experienced Project Manager to lead our marketing operations team. As a key member of our frontline team, you will be responsible for delivering operational excellence and revenue growth while...


  • Cape Town, Western Cape, South Africa West Coast Personnel Full time

    West Coast Personnel, a renowned staffing agency in Cape Town, seeks a highly skilled Workshop Operations Lead to drive operational excellence and customer satisfaction. Market-related salary for this position.The ideal candidate will lead the fabrication department, service technicians, and drivers, ensuring seamless day-to-day operations. A strong...


  • Cape Town, Western Cape, South Africa Talent Acquisition Consulting Full time

    Job Title: Financial Operations LeadWe are seeking an experienced Financial Operations Lead to join our team at Talent Acquisition Consulting.The Financial Operations Lead will be responsible for providing business performance analysis and managing the Sales & Operations Planning process.Key Responsibilities:Lead a team of Finance and Operations analysts in...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    At Network Recruitment, we are seeking a highly skilled Lead Operations Strategist to join our team. This role offers an exciting opportunity to utilize your expertise in financial management and lead day-to-day operations.About the RoleThe ideal candidate will possess 5 years of experience in the logistics space, with a proven track record of managing...

  • Operational Team Lead

    3 weeks ago


    Cape Town, Western Cape, South Africa OneCart Ltd Full time

    Job Title: Operational Team LeadWe are seeking a skilled Operational Team Lead to join our team at OneCart Ltd. As an Operational Team Lead, you will be responsible for leading and supervising a team of Shoppers and Drivers to ensure flawless service delivery to our customers.Key Responsibilities:Lead and supervise a team of Shoppers and Drivers to ensure...


  • Cape Town, Western Cape, South Africa SA Metal Full time

    OverviewAt SA Metal, we are seeking an experienced Lead Operations Specialist to join our team. This role will be responsible for overseeing the daily operations of our organization and driving business growth.SalaryThe estimated salary for this position is $85,000 - $110,000 per annum, depending on experience and qualifications.Job DescriptionThe Lead...


  • Cape Town, Western Cape, South Africa Neptune Full time

    We are seeking a seasoned professional to oversee daily operations in Cape Town's CBD, ensuring high-quality standards and effective leadership.Tsebo Solutions Group is a leading provider of integrated workplace management solutions across Africa. By partnering with us, clients can expect reduced costs, risk, and complexities, alongside increased...

  • IT Operations Lead

    2 weeks ago


    Cape Town, Western Cape, South Africa Faircape Full time

    Job Title: Senior IT Manager About the Role: At Faircape, we are seeking a highly skilled and experienced Senior IT Manager to join our team. The successful candidate will be responsible for leading our IT department, ensuring seamless network operations, robust security, and infrastructure optimization. Key Responsibilities:  Lead the IT department,...


  • Cape Town, Western Cape, South Africa Telebest Full time

    Telebest Operations Manager Job DescriptionKey ResponsibilitiesDevelop, implement, and manage customer delight programs to enhance the overall customer experience.Strategically plan and execute operations to achieve organizational goals and objectives.Consistently exceed BPO metrics.Anticipate market trends, introducing innovative approaches to stay ahead of...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    Job Title: Finance Operations LeadAbout the Role:We are seeking an experienced and innovative Finance Operations Lead to join our dynamic finance team based in Cape Town CBD. The successful candidate will have a passion for all things receivables and play an integral role in establishing best practices and policies.This role will lead and take responsibility...


  • Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

    We are seeking a highly skilled and experienced Lead Operations Manager to join our team at Merand Corbett & Associates.About the RoleThe successful candidate will be responsible for overseeing the day-to-day activities of our branch, ensuring smooth operations and efficient resource utilization. This includes managing key performance indicators (KPIs),...


  • Cape Town, Western Cape, South Africa Neptune Full time

    We are seeking a skilled Cleaning Operations Lead to oversee daily operations at our Brackenfell site. This role will ensure high-quality deliverables in line with site-specific Service Level Agreements (SLAs).As a leading provider of integrated workplace management solutions, Tsebo Solutions Group offers clients reduced costs, risk, and complexities while...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Description for Quality Management Operations LeadSeeking a highly skilled Quality Management Operations Lead to lead a team of quality assessors in providing reports, feedback, analysis, insights, and trends to stakeholders according to agreed standards. The ideal candidate will have experience in driving audit compliance, robust root cause, and...

  • Store Operations Lead

    3 weeks ago


    Cape Town, Western Cape, South Africa Mr Price Full time

    Job Summary:We're seeking an experienced Assistant Store Manager to lead and manage daily store operations, ensuring overall objectives, store targets, and customer service standards are met and exceeded.Main Responsibilities:Manage stock levels through defined processes, ensuring accurate receiving, unpacking, merchandising, and replenishment of the sales...


  • Cape Town, Western Cape, South Africa AMS Personnel Group Full time

    Are you a skilled production professional looking for a challenging role?About the RoleWe are seeking an experienced Factory Manager to join our team at AMS Personnel Group. As a Production Operations Lead, you will oversee all aspects of factory operations, ensuring efficiency, productivity, and quality.Key ResponsibilitiesOversee production activities to...


  • Cape Town, Western Cape, South Africa RareCruit Full time

    We are seeking an experienced Restaurant Operations Lead to join our team at RareCruit. As a key member of our management team, you will be responsible for assisting in the daily management of our bakery/restaurant operations.Key Responsibilities:Operational Management: Assist in overseeing and coordinating daily bakery/restaurant operations to ensure...


  • Cape Town, Western Cape, South Africa Spinnaker Software Full time

    At Spinnaker Software, we have an exciting opportunity as a Senior Operations Lead.The successful candidate will be responsible for leading multiple projects, coordinating teams to ensure timely success, and managing customer expectations. This includes accountability for the entire project scope, initiating, planning, executing, monitoring, and closing. The...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Overview We are seeking a highly skilled and detail-oriented Lead Associate to join our team at WNS Global Services. Responsibilities * Monitor and analyze real-time data to ensure line adherence to business models * Develop and implement daily and intraday reporting to track key performance indicators * Collaborate with cross-functional teams to...


  • Cape Town, Western Cape, South Africa CMC GLOBAL Full time

    At CMC GLOBAL, we are seeking an experienced Operations Team Lead to oversee the day-to-day activities of our Logistics and Courier services.We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.Job Description:OverviewWe are a dynamic and growing company in the Logistics and Courier industry, with a strong focus on...