Operational Lead

4 weeks ago


Cape Town, Western Cape, South Africa Allmed Healthcare Professionals Full time
Job Description

About the Role:

The Operational Lead - Call Centre will be responsible for overseeing the day-to-day operations of our call centre, ensuring efficiency and productivity. This role will involve managing a team of staff, developing performance goals and objectives, and conducting regular performance evaluations.

Key Responsibilities:

  • Recruit, train, and supervise call centre staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Develop and implement policies and procedures to ensure compliance with relevant regulations and standards.
  • Monitor call metrics and KPIs to identify areas for improvement and make data-driven decisions.
  • Communicate daily with senior managers and business sales consultants to ensure effective relay of operational and staffing requirements.

Requirements:

  • High School degree or equivalent.
  • Experience working in a call centre or customer-support environment.
  • Excellent communication and problem-solving skills.
  • A valid driver's license and own reliable vehicle.

About Us:

Allmed Healthcare Professionals is a leading provider of healthcare services. We are committed to delivering high-quality care and exceptional customer service.

What We Offer:

  • A competitive salary range of $65,000 - $80,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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